I am running Windows 11 for the driver console and Android 10 for the viewer. Recently, the viewer has been unable to detect the primary machine and I am unable to manually add an IP address (keeps saying IP-validation in progress). On the driver console, there is no incompatible software and with the 3rd party firewall products, I have added an exception as directed for AVG and McAfee. I’m not sure what else I need to do in order to connect the viewer. This just happened recently with no other changes made to my computer. Please advise. Thank you!
Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.
For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Yes, spacedesk Status is on.
Both primary and secondary machines are on the same wifi.
I was able to connect both devices via Bluetooth as well as ping them both separately.
My network profile type is public.