Home 討論群 spacedesk Discussions Can’t use, niether update nor uninstall spacedesk

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  • #6699
    josemtoar
    參與者

    Scince the last update a haven’t been able to use it. I tried updating the driver but the updating window kept running forever without moving. Then I tried to uninstall it but it is the same: the uninstall window keeps moving without doing anything else. I also tried re-installing with no results. Then I tried the Revo Uninstaller and Microsoft problem solver (I saw that one on a thread here) but any of those worked niether. I am running Windows 11 and I just runt out of ideas on how to solve this problem.

    #6706
    spacedesk Lea
    管理員

    Hi @josemtoar,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF
    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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