Home 討論群 spacedesk Discussions Connected – Display OFF

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  • #7008
    Willycia
    參與者

    Whenever I connect my Chromebook to my PC, it lags for a second, and then on my Chromebook, it says display off and on my PC it thinks that there are 2 screens. And then after around 30 seconds, it disconnects with an error. I restarted both devices, it works for a second then does error 256 and after that I try again and all it does is display off and my PC doesn’t detect anything. Please help, I really want this to work.

    Thanks, William

    #7009
    Willycia
    參與者

    So basically what happens is:

    1: I turn my PC and Chromebook on

    2: I open up Spacedesk on both

    3: I connect

    4: it shows a black screen and my PC detects 2 screens

    5: It disconnects with error 256

    6: I connect again and I shows display off no matter how many times I connect and reconnect

    #7013
    spacedesk Lea
    管理員

    Hi @willycia,
    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and wait for the issue to happen
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #7016
    Willycia
    參與者

    Hello

    When I get home from work tomorrow I will try that, sorry if it takes me a bit to send them.

    Regards, William

    #7017
    Willycia
    參與者

    Also, I may have forgotten to add this but, when I restart both devices and connect them my PC recognizes my chromebook but on my chromebook there is either:

    1: A black bar in the middle of the screen

    2: No cursor and taskbar

    3: Black screen

    And after disconnecting and reconnecting after that it is just connected – Display OFF. So the first time connecting after restarting both devices there is actually a sign that it’s working – but it always has something wrong with it and it is unusable.

    Thanks, William

    • 該回覆由 Willycia 於 6 months, 1 week 前 修改。原因: Spelling error and some unadded spaces
    #7039
    Willycia
    參與者

    Hello

    So when I saved the diagnostics, added it to a folder, when it was transferring it, this appeared on my screen. I don’t know why, I have the debug view also but I tried it again and the same result, Error 1 and nothing transfers to the folder.

    Regards, William

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    #7041
    Willycia
    參與者

    And also after the first connection, when it shows display off my PC detects the screen but my Chromebook doesn’t show anything

    #7044
    spacedesk Lea
    管理員

    Hi @willycia,
    Thanks for the feedback.

    Fix for the failing console diagnostic collection will be available in the next release.
    In the meantime, could you please send us the following (if available):
    – C:\Users\Public\Downloads\Debugview.log
    – all spacedesk files available in C:\Users\Public folder
    – run dxdiag.exe, click Save All Information, then save the output file (dxdiag.txt)
    Please save all the files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.

    #7050
    Willycia
    參與者

    Hello

    For the first step, I could not find Debugview.log in my public downloads. I copied all my spacedesk files and my dxdiag in my Public folder. Instead of adding dxdiag directly to the folder (just in case anything bad happens), I created a copy and added it to the folder, just wondering if that’s alright.

    Regards, William

    #7051
    Willycia
    參與者

    Sorry, when I uploaded the file, it said “Sorry, you are not allowed to upload this file type.”

    #7052
    Willycia
    參與者

    Hopefully this time it works, if not I will send the folder

    Edit: I didn’t get any errors like last time so I hope it worked

    • 該回覆由 Willycia 於 6 months 前 修改。
    • 該回覆由 Willycia 於 6 months 前 修改。
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    #7061
    spacedesk Lea
    管理員

    Hi @willycia,
    Thanks for the logs.

    Could you please also check in the spacedesk Driver Console -> Incompatible Software if there’s any software/product currently active.
    If you have Nvidia Shadow Play/In-game overlay/screen recording active please disable it before connecting spacedesk.

    #7072
    Willycia
    參與者

    Hello

    Right now I do not have anything that is incompatible, but all the applications in the incompatible software tab have X’s beside them, which means that they are off right?

    Regards, William

    #7073
    spacedesk Lea
    管理員

    Hi @willycia,
    Yes, it means there’s no incompatible products on your machine. Thanks for confirmation.

    To get the debugview.log, please try the following:
    – switch Diagnostic Collection ON
    – connect viewer app and wait for the issue to happen
    – switch Diagnostic Collection OFF
    – go to C:\Users\Public\Downloads and send us the Debugview.log file.

    #7075
    Willycia
    參與者

    Hello

    I am going to that now, but just to clarify, do you mean C:\Users\Public\Public Downloads
    Because I don’t see any downloads file in public so I just want to make sure.

    Thanks, William

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