Hello, when you try to connect to a laptop (server), an inscription appears: Connected—DISPLAY OFF.
I tried to disable Videowall and tried to connect via HTML5. When viewing through HTML5, something incomprehensible happened—it constantly connected and disconnected with the same inscription (Connected—DISPLAY OFF.)
Thanks for sending the diagnostic logs.
We are currently analyzing it.
While display the “display off”, can you please check if there’s a detached display in your primary machine’s display settings.
By the way, what is the operating system of your secondary machine? Android/iOS/Windows?
If it’s Windows, could you please send us the dxdiag info of this machine?
Just run dxdiag.exe the click “Save All Information” button, then send us the dxdiag.txt file in your next reply.