Connected – Display Off

[spacedesk Lea]

Hi @angels11_6,
Thanks for the info.
To verify if any OSBase is already removed on your machine, could you please run Command Prompt as admin, then type the command below to check if the any OSBase driver present in your system and if the status is Stopped or Running.

sc query ddmgr
sc query ddkmd

If you get the status Stopped or Running please follow it up with commands:

sc delete ddmgr
sc delete ddkmd

Then reboot your primary machine, then try again with spacedesk.

[angels11_6]

Thanks for your suggestion – that worked!
Now just have to calibrate the screens… if I have issues doing that, I’ll come back to you.

Thanks so much for your help.

[spacedesk Lea]

Hi @angels11_6, glad to hear that it worked.

[egscherbackov]

Hi, I downloaded WiredDisplay before but then removed it. Today I downloaded spacedesk and got an error “display off” (there are no drivers from WiredDisplay in the device manager) please help to solve the problem as soon as possible

[itamax2073]

@egscherbackov
You have to uninstall, remove all traces of WiredDisplay from tablet devices, smartphones etc etc and from the computer
Are two programs that conflict with one disabling the other from functioning

• 該回覆由 itamax2073 於 1 week, 1 day 前 修改。

[egscherbackov]

I have already deleted them, they are not in the list of video adapters, but I still get an error

[egscherbackov]

@itamax2073 I have already deleted them, they are not in the list of video adapters, but I still get an error(

[itamax2073]

@egscherbackov
In my opinion you have some traces left on your PC
of the previous program I always use revo uninstaller for deep cleaning
Currently I have no problem with the PC driver version 1.0.18 and the app version 0.9.81. Everything works perfectly
Try remove spacedesk re-install the previous program
And uninstall it again with REVO Uninistaller once uninstalled do a deep scan and delete all the files that come your way
Reboot your pc and install spacedesk from scratch

[spacedesk Lea]

Hi @egscherbackov,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[作者]

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