Home 討論群 spacedesk Discussions Connected:Display Off Help

正在檢視 2 篇文章 - 1 至 1 (共計 1 篇)
  • 作者
    文章
  • #8942
    Nspivey
    參與者

    Main machine is issue. dxdaig.txt attached

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #8946
    spacedesk Faith
    管理員

    Hi @Nspivey,
    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the display off issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

正在檢視 2 篇文章 - 1 至 1 (共計 1 篇)
  • 抱歉,回覆主題必需先登入。