正在檢視 15 篇文章 - 1 至 15 (共計 18 篇)
  • 作者
    文章
  • #8803
    kadyr414
    參與者

    When I downloaded it for the first time everything was fine after a long time I wanted to connect my iPhone and it started to crash when I tried to connect to the computer before I connected everything was fine how to be

    #8804
    kadyr414
    參與者

    That’s how many seconds it lasts in the connection

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #8806
    kadyr414
    參與者

    another screenshot

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #8814
    spacedesk Lea
    管理員

    Hi @kadyr414,

    Is it a system crash (blue screen)?
    Or is it only disconnecting immediately upon connection attempt?

    If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8818
    kadyr414
    參與者

    here

    #8819
    kadyr414
    參與者

    .

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #8831
    spacedesk Lea
    管理員

    Hi @kadyr414,

    Thanks for sending the diagnostic logs.
    We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.

    #8837
    kadyr414
    參與者

    previously, everything was fine even when it was turned on, that’s not the point on antroyd everything worked fine without departures

    #8838
    spacedesk Lea
    管理員

    Hi @kadyr414,

    Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
    It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.

    Have you tried disabling this feature followed by reboot?
    If not yet, please try it and let us know if you still have the issue.

    #8844
    kadyr414
    參與者

    turned off rebooted still crashes

    #8846
    spacedesk Lea
    管理員

    Hi @kadyr414,

    Thanks for checking.
    Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.

    Please follow these steps correctly:
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button

    Then send us the updated diagnostic files.

    #8847
    kadyr414
    參與者

    tutuyorsunuz

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #8849
    spacedesk Lea
    管理員

    Hi @kadyr414,

    Thanks for sending a new diagnostic logs.
    However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
    Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).

    Another thing you can try, please change your current Network profile on your primary machine to “Private”.
    Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.

    #8850
    kadyr414
    參與者

    here, here’s a private network made anyway crashes

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #8855
    spacedesk Lea
    管理員

    Hi @kadyr414,
    Thank you very much for sending the debug view logs.
    We analyzed the logs and able to reproduce the issue on our side.
    Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
    We are currently fixing it and might probably take time to release it.

    In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
    Then let us know if this works for you.

    By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?

正在檢視 15 篇文章 - 1 至 15 (共計 18 篇)
  • 抱歉,回覆主題必需先登入。