Home 討論群 spacedesk Discussions Error code 2-5

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  • #5284
    ninrez
    參與者

    Hello everyone! I get this error code when I’m connecting to the my primary machine and after 40 secounds this error is appearing.
    Error code 2-5
    Error info: 0-5-8
    Connected time: 00:00:39

    #5297
    ninrez
    參與者

    Disabled due to server error
    Error code 2-5-6
    Error info: 0-5-8 Disabled manually
    Connected time: 00:01:39

    #5298
    ninrez
    參與者

    The error appears when I move any application to the second monitor.

    #5302
    spacedesk Lea
    管理員

    Hi @ninrez,

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the Download button first
    – switch Diagnostic Collection ON
    – try connect your viewer app and move a window on secondary display to reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #5317
    jbtarnof
    參與者

    Hello – sorry, I’m a new user jumping on this thread because I have the same issue.

    I can’t seem to figure out your instructions.When I open the Spacedesk Driver console from my task bar, all I see is the Settings menu with the following items: ON, OFF, Display Settings (which goes to the windows settings) clear all display settings, video wall engine, and hide taskbar icon.
    Then there is the Network interfaces (local) tab and the Network connections (remote) tab in the main window

    #5318
    jbtarnof
    參與者

    By the way, I am using Spacedesk successfully with an Android tablet (Samsung Tab A). I am now trying to use it on my Galaxy S20 FE and am getting the error.

    I have turned of wifi on the tablet, restarted the phone, restarted the windows app just to make sure. Still getting the error.

    Happy to send you the logs if you can tell me where to find them.

    #5322
    jbtarnof
    參與者

    So sorry – I realized that I needed to update my version. All good, now. No errors.

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