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  • #7743
    ANGE_LACO
    參與者

    Hi, when i run the installer to install spacedesk the download doesn’t proceed and i got the following error message.
    Help me please!

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    #7746
    spacedesk Renz
    管理員

    Hi @ange_laco,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF
    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you!

    #7754
    ANGE_LACO
    參與者

    Here what you asked

    #7756
    ANGE_LACO
    參與者

    Should i upload all on a site?…file too large

    #7757
    keith445511
    參與者

    When I try to install Ver. 1.0.39
    There is a problem with this Windows Installer package.
    and the installation is interrupted.
    How can I solve this problem?

    • 該回覆由 keith445511 於 7 months, 1 week 前 修改。
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    #7755
    ANGE_LACO
    參與者
    #7773
    spacedesk Lea
    管理員

    Hi @keith445511,
    Thanks for sending the logs.
    Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
    Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
    If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

    After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

    #7774
    spacedesk Lea
    管理員

    Hi @ange_laco,

    Thanks for sending the requested logs.

    It seems that uninstalling the old spacedesk HID driver is hanging.
    This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version

    For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://www.spacedesk.net/user-manual/#item_518
    PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

    #7789
    ANGE_LACO
    參與者

    I solved the problem, ty for help

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