Home 討論群 spacedesk Discussions Touch Screen dosnt work anymore

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  • #8788
    Joshsum
    參與者

    IM using a android tablet. Everything was working great for the last 8 months but yesterday I kept having the software disconnect issue. So I installed the latest software and even uninstalled the App on the android and re installed. Now I have no touch support for the tablet. The mouse and zoom work but no touch. I have checked the software and under input devises they are all checked.

    #8792
    spacedesk Faith
    管理員

    Hi @joshsum,

    Can you please tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?

    For assistance, please also check the troubleshooting chapters in the user manual https://www.spacedesk.net/user-manual/.

    If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?

    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8799
    Joshsum
    參與者

    Here is the file Win 10 Thanks

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    #8813
    spacedesk Faith
    管理員

    Hi @joshsum,

    Thanks for sending the diagnostic files.

    However the diagnostic files are incomplete.
    Some logs are missing which we need for further analysis (e.g DebugView.log and *.etl files).

    Please make sure to follow these steps correctly:
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue (by sending touch input for several times)
    – switch Diagnostic Collection OFF
    – click Save All Information button

    #8821
    Joshsum
    參與者

    Here you go

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    #8829
    spacedesk Faith
    管理員

    Hi @joshsum,

    Thanks for sending the logs.
    Based on the logs, spacedesk virtual Bus installation failed which causes the touch input issue.
    In the setup logs, the cause of failed spacedesk virtual Bus installation is that the previous device driver has been marked for deletion which means it requires a system reboot before installing the new version.
    Please try to uninstall spacedesk Driver, then after that reboot your machine and try to reinstall again.

    #8832
    Joshsum
    參與者

    That was it Thank you.

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