Home 討論群 spacedesk Discussions Whenever I download Spacedesk, the is an error

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  • #7003
    Willycia
    參與者

    Whenever I go to download spacedesk, I download it, midway through downloading it shows and error saying “Error during installation” and then once it is actually done installing I can’t connect to it from my Chromebook. This started happening after a windows update I did last night and it worked yesterday, but now it doesn’t

    #7004
    Willycia
    參與者

    Here is the screenshot of the error

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    #7010
    spacedesk Lea
    管理員

    Hi @willycia,
    Do you still have this error? Maybe you only need to reboot your machine.

    If it did not help, please send us the following for further analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #7015
    Willycia
    參與者

    I fixed the problem by reverting to a previous windows update

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