[spacedesk Lea]

Hi @chirag_99,

qWave (Quality Windows Audio Video Experience) feature must be installed in your Windows 7 machine.
There are some cases that it’s already installed, but corrupted or maybe your machine is missing some Windows updates.
Please also check if KB2533623 and/or KB3063858 Windows 7 update are installed on that machine.
If not, please download this KB updates from Microsoft and try again with spacedesk installation.

[spacedesk Lea]

Hi @mgnt-advgmail-com,

Thanks for reporting this issue. We already forwarded the account registration issue to our web administrator.
We will get back to you as soon as we fixed this issue.

We are glad to hear that you were able to install spacedesk properly.
In case you encounter other issues, just let us know.

[spacedesk Lea]

If login fails due to missing captcha, please try to refresh the page (F5) and it should go through.. This is still a bug in our login form and we are currently fixing it.

• 該回覆由 spacedesk Lea 於 1 week, 3 days 前 修改。

[spacedesk Lea]

Ok. Have you already tried to reboot your primary machine?

By the way, if login fails due to missing captcha, please try to refresh the page (F5) and it should go through.. This is still a bug in our login form and we are currently fixing it.

• 該回覆由 spacedesk Lea 於 1 week, 3 days 前 修改。

[spacedesk Lea]

I moved my reply here..

Hi @mgnt-advgmail-com,

Thanks for sending the setup logs.
Please try to reboot your primary machine, then try again to uninstall spacedesk (in a regular way) via msi installer “Remove”, or via Windows Control Panel -> Uninstall program.

Manual uninstallation of spacedesk should only be done in exceptional cases if needed and for advanced users only or if previously discussed with spacedesk support team.

• 該回覆由 spacedesk Lea 於 1 week, 3 days 前 修改。

[spacedesk Lea]

Hi @lujsilva,
To connect via spacedesk HTML5 Viewer on your WinRT 8.1 tablet, just open a web browser e.g. Google Chrome, then go to https://viewer.spacedesk.net/ and connect to the IP address of your primary machine.

If spacedesk HTML5 Viewer page is not loading, please try to clear your cache in the web browser.

[spacedesk Lea]

Hi @faberoski,
Please try to clear your cache in the web browser and try to load again the spacedesk HTML5 Viewer page.

[spacedesk Lea]

Hi @averyspace,
Your spacedesk Driver version is already outdated.
It might not be compatible anymore with your latest Viewer app.
We recommend you to also update to the latest driver version from the website.

Have you already check the chapter Troubleshooting-> Network Connection in the user manual?

User manual

By the way, we moved your post to a separate topic to avoid confusion.

• 該回覆由 spacedesk Lea 於 1 week, 4 days 前 修改。

[spacedesk Lea]

Hi @razor,
Do you have Nvidia as your main graphics adapter?
If yes, please make sure that Nvidia ShadowPlay/In-game overlay/screen recording is disabled while spacedesk viewer is connected.

If the suggestion above did not help, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @keeg1483j,

For clarification, did you get blue screen of death (BSOD) crash during spacedesk installation? or upon viewer connect?

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, we moved your post to a separate topic to avoid confusion.

[spacedesk Lea]

Hi @d-fehnmuench-energie-de,

Based on the diagnostic logs you sent:
1. You have a third party antivirus software (G DATA Security Client) on your primary machine, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
2. There are 2 network adapters currently active in your primary machine, Telekom.de 2 (Mobilfunk) and emuench.local(WLAN).
On which network does your iPad device connected?
Also please also try switching the Network Profile to “Private”.

For assistance, please check the chapter “Troubleshooting -> Network Connection” in the user manual https://www.spacedesk.net/user-manual/#item_489.

[spacedesk Lea]

Hi @eliane-peixoto7,

On which viewer app are you trying to discover and connect? Android/iOS/Windows?

For further analysis, please send us the diagnostic info on your primary machine.
Just open the spacedesk Driver Console app -> Diagnostics -> click “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @werner-naef,

To switch to/from Desktop Extension/Duplication, please check the chapter Configuration and Settings -> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in the user manual https://www.spacedesk.net/user-manual/#item_469.

[spacedesk Lea]

Hi @user-758487987,
It’s possible that your main monitor display got detached.

Please try the suggestions below:
1. Please check if you can still discover your primary machine while still in black screen. If yes, can you please try to reconnect the spacedesk viewer and check if it will reattach you main monitor display.

2. Try to blindly attach the main display using display switch. Just press the Windows logo key + P hotkey maybe a few times to try to switch to desktop extension or duplication. For assistance, please check the “Configuration and Settings > Windows Driver (Primary Machine) > Desktop Extension or Desktop Duplication (mirror) settings in Display Switch” chapter in the user manual – https://www.spacedesk.net/user-manual/#item_471

• 該回覆由 spacedesk Lea 於 2 weeks, 6 days 前 修改。

[spacedesk Lea]

Hi @jharris1993,

Thank you very much for your positive feedback.
We’re glad to hear that you’re enjoying our software and that it’s meeting your needs.
In case you have any questions or concerns, please don’t hesitate to reach out.

[作者]

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