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  • 回覆至: Installation error #5658
    spacedesk Lea
    管理員

    Hi @blaaue,
    Thanks for sending the setup log files.
    Could you please try the following:
    – uninstall spacedesk via msi installer (if it’s till installed)
    – go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
    – run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Uninstalling
    – select “Not listed” then paste these product codes (one by one – including all the previous versions installed)
    spacedesk_driver_Win_10_64_v1030_BETA.msi:{FA2ABC07-9DF6-4863-A7A6-F9FF43C1EF63}
    spacedesk_driver_Win_10_64_v1027_BETA.msi:{5F477E5B-9A22-417C-83FA-396854F23507}
    spacedesk_driver_Win_10_64_v1018_BETA.msi:{549279AD-9EE3-4FC7-A433-C6153B94ED98}
    spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}

    After the steps above, please reboot your primary machine then try again to install the latest spacedesk Driver installer.

    回覆至: Primary not extending to Secondary #5655
    spacedesk Lea
    管理員

    Hi @simpletiff916,
    Did you try to switch to extension mode via Windows Display Settings? Or Display Switch?
    Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.

    User manual

    回覆至: Multi window #5638
    spacedesk Lea
    管理員

    Hi @cashdesigner,
    Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.

    User manual

    回覆至: won’t detect #5637
    spacedesk Lea
    管理員

    Hi @mysteryroach,

    For further analysis, could you please run spacedesk Driver Console window on your primary machine (just click the spacedesk tray icon on the task bar) then click Diagnostics -> Save All Information button then send us all the diagnostic logs.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    Please also tell us the info on you secondary machine.
    What is the operating system?
    Which spacedesk viewer app did you use? Android/iOS/Windows10/Windows7/HTML5?

    回覆至: Spacedesk acting weird on my OnePlus 5 #5428
    spacedesk Lea
    管理員

    Hi @scampo,

    Do you have AMD graphics adapter?
    If yes, please disable the 10-bit pixel format in the AMD Radeon Software window.
    Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.

    回覆至: Suddenly not working #5424
    spacedesk Lea
    管理員

    Hi @nosotrospapaya,
    Thanks for checking.
    Back to device manager, after checking the “Show hidden devices” + “Devices by connection”, can you find several hidden HID Keyboard Device and HID-compliant touch screen?

    If there’s any, please try to right-click -> Uninstall all of it.
    Then check if you can now uninstall the spacedesk virtual HID device.

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    回覆至: ERRA NA HORA DE INSTALAR #5402
    spacedesk Lea
    管理員

    Hi @marcelo-nogueira,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: SpaceDesk BETA RC Update Not Working with Ipad #5401
    spacedesk Lea
    管理員

    Hi @seddo_korinzu,
    Could you please run the services.msc on your primary machine, then find spacedeskService and check if you can easily stop-start it.

    回覆至: Can’t turn Spacedesk Server OFF #5400
    spacedesk Lea
    管理員

    Hi @rb,

    What is the current version of spacedesk on your primary machine?
    Is it the latest version 1.0.27?

    回覆至: Suddenly not working #5399
    spacedesk Lea
    管理員

    Hi @nosotrospapaya,
    can you tell us the previous version of spacedesk installed on your machine?
    Can you also try to check if spacedeskService is still running?
    Just run services.msc and find spacedeskService.

    回覆至: size of things on the window is small #5394
    spacedesk Lea
    管理員

    Hi @alberto-sega,
    the image file size is too big, please resize it and re-attach again.

    回覆至: MY iPad not work, but iPhone is working. #5393
    spacedesk Lea
    管理員

    Hi @lz_zxf,
    Thanks for the feedback.
    It seems like this is a network discovery issue on the iOS viewer app.
    Could you please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

    回覆至: Can’t use touchscreen #5392
    spacedesk Lea
    管理員

    Hello to all,

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try connect your viewer app and reproduce the touch issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: Suddenly not working #5391
    spacedesk Lea
    管理員

    Hi @nosotrospapaya,
    Thanks for the confirmation.
    Could you please try the following:
    1. Go to C:\Windows\System32\drivers\UMDF, find spacedeskDriverHid.dll and delete or rename it (make sure to save a copy before deleting it).
    2. Reboot your primary machine
    3. Open Device manager and check if you can right-click Uninstall now the spacedesk virtual HID Device.

    回覆至: Suddenly not working #5368
    spacedesk Lea
    管理員

    Hi @nosotrospapaya,
    If it can’t be uninstalled, that means, there are still devices plugged underneath spacedesk virtual HID device.
    Did you click the View -> Devices by connection?

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