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  • spacedesk Lea
    管理員

    Hi @tomf,

    Thanks for sending the screenshot.
    I noticed that there’s a “3D Display mode” option in the display settings and currently OFF in spacedesk display.
    Is this enabled on your other displays (1+2) ?
    If yes, can your try to enable it on spacedesk display (3) too?
    Then check if duplicate option will show up with this settings ON?

    回覆至: Connected – display OFF #11800
    spacedesk Lea
    管理員

    Hi @titasbog,

    For analysis, could you please send us the diagnostic logs of this issue.
    – open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the Display-Off issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    spacedesk Lea
    管理員

    Hi @tomf,
    Thanks for sending the diagnostic logs.
    Could you please try the following:
    1. On primary machine, open spacedesk Driver Console -> Control -> click Clear Windows Display Settings -> then reboot
    2. On spacedesk Android Viewer app in your Samsung tablet, open Settings:
    – Quality/Performance -> Custom FPS rate -> 60 FPS
    – Resolution -> check “Use custom resolution” -> Choose Custom Resolution -> 1920×1080

    回覆至: Connected – Display OFF #11783
    spacedesk Lea
    管理員

    Hi almightychito,
    Thank you very much for sending the requested files.
    It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
    This software seems to have incompatibility issue with spacedesk.

    Please try this workaround steps to make it work with spacedesk:
    – open device manager in your primary machine
    – go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
    – open spacedesk Driver Console then switch the spacedesk Driver OFF -> ON

    If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

    回覆至: Connected – Display OFF #11780
    spacedesk Lea
    管理員

    Hi @almightychito,
    For further analysis, could you please send us the diagnostic logs of this issue.
    Just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – connect your viewer app and reproduce the Display-Off issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回覆至: Unable to uninstall older versions #11779
    spacedesk Lea
    管理員

    Hi @aemcrz,
    Requested msi installer already sent to your registered email address. Please check.

    回覆至: Unable to uninstall older versions #11771
    spacedesk Lea
    管理員

    Requested msi installer already sent to your registered email address. Please check.

    spacedesk Lea
    管理員

    Hi @tomf,

    For analysis, could you please send us the diagnostic logs while spacedesk display is connected?
    Just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – connect your viewer app and check if there’s still no Duplicate option in display settings
    – switch Diagnostic Collection OFF
    – click Save All Information button

    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回覆至: bsod – spacedesk driver update 1.0.33 -> 1.0.34 #11767
    spacedesk Lea
    管理員

    Hi @nhan,

    Did you install the latest spacedesk Driver v1056?
    Did you update your GPU driver (Nvidia + Intel)?

    For analysis, could you please send us the following:
    – most recent dump (*.dmp) file of your BSOD located in C:\Windows\Minidump folder
    – diagnostic info folder generated on spacedesk Driver Console -> Diagnostics -> Save All Information button

    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回覆至: mouse pointer offsets when connected #11766
    spacedesk Lea
    管理員

    Hi @flyingmonkey,
    If possible, can you send us a short video of this issue?

    回覆至: Default start Spacedesk on screen/desktop 1. #11765
    spacedesk Lea
    管理員

    Hi @andreas,
    You can download spacedesk Driver from our website – https://www.spacedesk.net/.
    For setup instruction, please refer to the user manual https://www.spacedesk.net/user-manual/.

    回覆至: Connected but showing only desktop backgound #11746
    spacedesk Lea
    管理員

    Hi @guenterz,
    Based on your spacedeskDiag info, your Intel Graphics Adapter remains WDDM 1.3 version even after updating to latest version.
    Desktop duplication remains disabled/unsupported in your Windows primary PC.

    It seems that this Intel graphics adapter is already an old graphics driver (last driver version released on 2020) and cannot be updated any further.

    In this case, we cannot do anything about it unless you upgrade your graphics card to a newer model.

    回覆至: Wired connection #11737
    spacedesk Lea
    管理員

    Hi @johnliem,

    Audio menu should be available with network connected viewer.
    Please try the most recent spacedesk Driver 1055 (released today).

    回覆至: Service not working #11736
    spacedesk Lea
    管理員

    Hi @un_perro_pug,

    Please try the most recent spacedesk Driver 1.0.55 (released today).
    If the same display off issue still persist, could you please send us the diagnostic logs.
    Just follow the steps below:
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the display off issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回覆至: Black screen #11735
    spacedesk Lea
    管理員

    Hi @mariuszek,

    Is your tablet, Android?
    Is your primary machine Windows 10 or Windows 11?
    If yes, could you please try the most recent spacedesk Driver 1.0.55 (released today).
    If the black screen issue still persist, please send us the diagnostic logs of this issue.
    Just follow the steps below:
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the black screen issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

正在檢視 15 篇文章 - 16 至 30 (共計 1,273 篇)