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  • 回覆至: Automatica server update #4708
    spacedesk Marcel
    參與者

    Yes, your observation is true in a way. Some versions DO NOT work with each other. Very often however, different versions also DO work with each other. We try to keep them compatible whenever we can. Still it is only safe when always keeping newest most recent version on both sides.
    The reason: spacedesk is still free and we still don’t have the budget to work on “automatic update” feature and on comprehensive release management. Currently we still focus our development capacities on new core features. The next one soon to come: Audio playback support

    回覆至: when connected, the screen is displayed and turns off #4620
    spacedesk Marcel
    參與者

    Do you have McAfee Antivirus-Software installed on the spacedesk Windows Pimary Machine (Server)? McAfee is known to cause such behavior.

    回覆至: Surface Studio 2 Resolution (4500×3000) #4580
    spacedesk Marcel
    參與者

    This resolution limit only exists in the old spacedesk Viewer for Windows 7.
    Please try the new spacedesk Viewer for Windows from the Microsoft Store.
    There you should be able to define any custom resolution up to the native resolution.

    回覆至: Not derecting #4577
    spacedesk Marcel
    參與者

    Are both PC and smartphone device connected on the same LAN (local area network)? Maybe a third-party firewall software installed? Or VPN active? Please also check chapter “Troubleshooting – Network Connection” in the instruction manual https://spacedesk.net/user-manual/

    回覆至: immediately exits the application on iOS #4574
    spacedesk Marcel
    參與者

    The application did not exit. Connection over the network is successful. It is currently showing a black screen (“Display Off). This can have two reasons:

    1. Is the additional display detached from Windows Desktop? Please check Windows Display Control Panel. If detached, then it can be attached for mirroring the existing display or extending the desktop by this additional display.

    2. Possibly an error has occured. Maybe an incompatible product (e.g. splashtop WiredX Display) is installed?

    Please also check chapter “Troubleshooting” in the instruction manual https://spacedesk.net/user-manual/

    回覆至: Mouse lock #4570
    spacedesk Marcel
    參與者

    Such “mouse cage” functionality is not supported by spacedesk. There are various 3rd party utilities to do this. Just google for something like “mouse cursor lock software for Windows 10”. Please let us know which one of these tools works best for you. Other users are ocasionally asking similar questions.

    回覆至: Error 2-5. Incompatible Display Hook Driver #4513
    spacedesk Marcel
    參與者

    Do you have anything to ask or discuss about spacedesk?
    This is the support forum for spacedesk made by datronicsoft.
    No support available here for DisplayLink, DuetDisplay or Twomon USB.
    These are all different products from different companies.

    spacedesk Marcel
    參與者

    We cannot test and analyze all Nvidia driver versions. All we know are the Nvidia driver versions of reported bluescreens. They all were below 461.09 (released: 2021.1.7). Thus we assume that any Nvidia driver version equal or higher than this should be save.

    回覆至: Incompatible display hook driver #4511
    spacedesk Marcel
    參與者

    Please check the instruction manual https://www.spacedesk.net/user-manual/
    Look at the chapters below

    TROUBLESHOOTING
    – Known Issues, Problems and Limitations
    – Incompatible Third Party Products

    TROUBLESHOOTING
    – WINDOWS PC (PRIMARY MACHINE)
    – Incompatible Display Hook Driver Detected

    Running Windows 10? Then the problem is usually caused by splashtop Wired XDisplay.
    Uninstalling it will fix the problem.

    回覆至: Mouse lag sometime after connect to other device #4510
    spacedesk Marcel
    參與者

    spacedesk mouse can always be stuck due to network dropouts (better network connection -> less dropouts).
    In addition to this, there are situations when after being stuck first, the remoted mouse is still trailing.
    The reason: spacedesk mouse remoting network protocol is still lacking flow control.
    Fix is not expected any time soon (development is currently busy with higher prioritized issues and topics).
    Thus the only quick fix: Improve network performance and eliminate router. Routers always cause lags and hangs. Performance always improves when routers are circiumvented (either by connecting through WiFi-Hotspot or direct cable connection).

    回覆至: “Disconnected by server error” #4509
    spacedesk Marcel
    參與者

    Do you have McAfee antivirus software installed on the Windows machine? McAffee antivirus sometimes randomly disconnects spacedesk without any notification.

    回覆至: Use video wall on a 2 native monitor #2283
    spacedesk Marcel
    參與者

    spacedesk does neither touch nor use native display monitors plugged on the physical graphics adapter.
    spacedesk only creates virtual monitors for network connected devices, laptops and PCs.
    spacedesk video wall option can only use these additional virtual display monitors created by spacedesk.

    回覆至: Several test reports after use #2281
    spacedesk Marcel
    參與者

    spacedesk Windows Server always shows connected clients. Window can be seen in the taskbar and when maximized, it shows details about all connected clients.

    Nevertheless there will be a password option within the next few months.

    回覆至: IP Address don’t work #2280
    spacedesk Marcel
    參與者

    First question:
    Why still use the old Windows viewer? Have you tried the new one from the Microsoft store?
    Second question:
    Why connect manuallly via IP-Address? Does automatic discovery not work?
    Third question:
    If connecting manually by IP-Address – are you sure you are not accidentally using a local host address? These start 127.x.x.x

    spacedesk Marcel
    參與者

    splashtop wired XDisplay virtual display driver can be uninstalled and installed in their “Advanced” menu option.
    Then splashtop wired XDisplay cannot do Windows Desktop Extension any more (only Desktop Duplication / Mirroring).
    Then splashtop wired XDisplay can coexist with spacedesk.

    Currently splashtop wired XDisplay installs TWO virtual display drivers:
    OLD: WDDM Filter Hook Driver (for Windows 10 1511 which is not even supported by Microsoft any more!)
    NEW: WDDM IddCx Indirect Display Driver (for Windows 10 1607 and above)

    If splashtop only removed their OLD unused virtual display driver (WDDM Filter Hook).
    Then wired XDisplay could perfectly coexist with spacedesk and even do Windows Desktop Extension.

    splashtop users – please tell them! Send them the link to this thread…

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