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For analysis, could you please send us the diagnostic logs of this issue.
Please follow the steps below:
– open spacedesk Driver console app -> Diagnostics
– click the “Download” button for Debug View, once the Debug View becomes available proceed to next step
– switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
– connect your iOS viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
By the way, we moved your post to a new topic to avoid confusion.