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I have the same issue. it works normal a few mins. after that the apps is hang. I cannot succeed to use it again and it always show connected -Display off
Attached the diagnostic log
Thanks for sending the diagnostic logs.
Is this the actual diagnostic logs during display off status?
Does the display off happens immediately when the diagnostic script is running?
I thought it happens after a few minutes?
Could you also please try to update your Intel Graphics driver via Intel Support Assistant from this link:
Based on your logs, you have iOS Viewer app.
Is it possible to try with other viewer app? e.g. HTML5 viewer via web browser, or android if you have?