crashes

[kadyr414]

When I downloaded it for the first time everything was fine after a long time I wanted to connect my iPhone and it started to crash when I tried to connect to the computer before I connected everything was fine how to be

[kadyr414]

That’s how many seconds it lasts in the connection

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[kadyr414]

another screenshot

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[spacedesk Lea]

Hi @kadyr414,

Is it a system crash (blue screen)?
Or is it only disconnecting immediately upon connection attempt?

If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[kadyr414]

here

[kadyr414]

.

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[spacedesk Lea]

Hi @kadyr414,

Thanks for sending the diagnostic logs.
We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.

[kadyr414]

previously, everything was fine even when it was turned on, that’s not the point on antroyd everything worked fine without departures

[spacedesk Lea]

Hi @kadyr414,

Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.

Have you tried disabling this feature followed by reboot?
If not yet, please try it and let us know if you still have the issue.

[kadyr414]

turned off rebooted still crashes

[spacedesk Lea]

Hi @kadyr414,

Thanks for checking.
Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.

Please follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button

Then send us the updated diagnostic files.

[kadyr414]

tutuyorsunuz

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[spacedesk Lea]

Hi @kadyr414,

Thanks for sending a new diagnostic logs.
However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).

Another thing you can try, please change your current Network profile on your primary machine to “Private”.
Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.

[kadyr414]

here, here’s a private network made anyway crashes

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[spacedesk Lea]

Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.

In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
Then let us know if this works for you.

By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?

• 该回复由spacedesk Lea 于 5月、 1周前 修正。

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