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  • #8567
    heoyum
    参与者

    Display is off and I can’t connect Please help!

    #8569
    spacedesk Lea
    管理员

    Hi @heoyum,

    Can you please tell us your primary and secondary machine’s operating system?
    Primary machine – Windows 7/8.1/10/11?
    Secondary machine – Android/iOS/Windows?

    Are you using the most recent spacedesk Driver and Viewer version?

    For assistance, please also check the troubleshooting chapters in the user manual https://www.spacedesk.net/user-manual/.

    If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8573
    heoyum
    参与者

    window 11

    #8576
    spacedesk Lea
    管理员

    Hi @heoyum,

    For further analysis, please follow the steps above to generate a complete spacedesk diagnostic logs, then attached the zip file on your next reply.

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