Home 论坛 spacedesk Discussions Ipad screen upside down and a number of icons on process line not working

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  • #9411
    plaurits
    参与者

    Hi
    I was just trying out this program in order to use my ipad (in landscape mode) as second monitor for my windows 10 PC.
    Connection comes up fine, but ipad is showing the PC screen upside down, e.g. process line on top.
    I switched my ipad upside down.
    More importantly when you press e.g. below icons on process line nothing happens
    1. File explorer
    2. Task Manager
    3. Teamviewer
    See attached screenshot from ipad.
    Any suggestions?
    Peter

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    #9416
    spacedesk Lea
    管理员

    Hi @plaurits,

    Could you please try the following work around:
    1. open your iPad Viewer -> Settings -> Rotation, then switch it OFF
    2. you might also have to switch the display orientation in the display settings in your primary machine in case it’s still flipped upon connect
    3. connect the iPad Viewer app then on your primary machine, open the spacedesk Driver Console window -> click the connected client underneath Network -> Connections Active, then on the right panel, click the Videowall tab and uncheck the Flipped Display (for mirroring) box.

    #9419
    plaurits
    参与者

    Thanks a lot for fast response.
    I will try your suggestions.

    As mentioned the main issue is that I can’t start some important programs from process line.
    Any suggestions for that?
    Peter

    #9420
    spacedesk Lea
    管理员

    I think the apps are already open but the current position is not visible in the screen/display.. maybe you can try to hover the icon then right-click the popup preview box above the icon, then click the “Move” and use your right or left arrow keys to move the window in the direction where it will be visible.

    #9421
    plaurits
    参与者

    Well, in screenshot I have marked with red box examples of icons which do not respond. Other icons on process line are responding fine though, i.e. program is started as expected.

    #9431
    spacedesk Lea
    管理员

    Does it only happen if spacedesk is connected?
    Have you tried closing these apps (right-click “Close window”) then open/click it again?
    Can you also monitor their memory and cpu usage via task manager if it shows high consumption of memory/cpu?

    #9436
    plaurits
    参与者

    Hi
    Ad non-responding apps on process line in ipad:
    Yes same issue on ipad if I close and reopen on PC.
    What I primarily want to do with spacedesk is to open e.g. a video mp4 file from file explorer on ipad.

    Ad PC shown upside down on ipad:
    It does not work for me to stop screen rotation, since ipad is set up with power cable in reading stand (i.e. I need landscape mode only in correct orientation with power cable and home button to the left)

    Peter

    #9447
    spacedesk Lea
    管理员

    Hi @plaurits,

    1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?

    2. Can you also try to switch OF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?

    3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?

    If yes to #3, please send us the diagnostic logs. Just open the spacedesk Driver Console -> Diagnostic.
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #9453
    plaurits
    参与者

    Ad 1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?
    Peter: Where do I find this parameter? See screenshots

    2. Can you also try to switch OFF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?
    Peter: As mentioned I can manually switch upside down. But that will not work for me, since ipad is in reading stand with power cable connected

    3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?
    Peter: Apps on process line are responding fine on PC monitor no matter if spacedesk is connected or not.
    Issue only comes on spacedesk app in ipad, meaning that you can’t use some important process line apps from ipad.
    Also note that when you press the press the icon process line on ipad, app comes up fine on PC, but on ipad I only see the blue screen (see attached)
    Logs attached

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    #9455
    plaurits
    参与者

    seems I can only upload one attachement at a time

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    #9457
    plaurits
    参与者

    one more

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    #9459
    plaurits
    参与者

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    #9462
    spacedesk Lea
    管理员

    Thanks for the feedback.
    Unfortunately, we cannot download the diagnostic logs as .7z file, could you please upload it as zip file?

    #9477
    plaurits
    参与者

    here you go

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    #9499
    plaurits
    参与者

    any news?

正在查看 15 个帖子:1-15 (共 23 个帖子)
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