Home 论坛 spacedesk Discussions My tablet does not find my laptop

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  • #4130
    billpo
    参与者

    Hello, I download the app and the driver I try to find out my laptop but nothing. I put my IP and its loading and do nothing.
    What can I do?
    Thanks!

    #4149
    spacedesk Lea
    管理员

    Hi @billpo,

    Are both laptop and tablet connected on the same local area network?
    Do you maybe have VPN (Virtual Private Network) enabled?

    For assistance Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual https://www.spacedesk.net/user-manual/.

    For further analysis, could you please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

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