已创建论坛回复

正在查看 15 个帖子:1-15 (共 810 个帖子)
  • 作者
    帖子
  • 回复至: Cannot install #8026
    spacedesk Lea
    管理员

    Hi @motto5476,

    Ah ok, my mistake. Product code is not needed if you selected “Not Listed”. Just press Installing -> Next -> Not Listed -> View detailed Information, then check if there’s a potential issue/s detected.
    Then try again with spacedesk installer.

    By the way, can you answer some of our questions here:
    1. Is this the first time you install spacedesk? Or you have previous version before?
    2. Are you using an Administrator user account?
    3. Were you able to install other msi installer aside from sppacedesk?
    Can you please also try some workarounds suggested here: https://thegeekpage.com/installation-ended-prematurely/

    回复至: iPad 11 – Extended Mirroring #8023
    spacedesk Lea
    管理员

    Yes, the PC is the master.
    On the other hand, if the auto-rotation in the viewer side is enabled, the viewer app will send it’s current display orientation back to server so the PC/server will acknowledge it and rotate it’s display screen accordingly (will be reflected in the Windows Display Settings).

    In your case, if it’s in the mirror mode and the viewer rotates, it will send it’s orientation (e.g. Portrait mode) to the server and it will be rotated in the Windows display settings then spacedesk will send it’s rotated screen image back to the viewer.

    回复至: Cannot install #8019
    spacedesk Lea
    管理员

    Hi @motto5476,

    Thanks for sending the msi trace.
    We are currently, analyzing it.

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}

    After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

    回复至: Error code 2-5-6 #8018
    spacedesk Lea
    管理员

    Hi @daveighka,

    Thank you very much for sending the diagnostic logs.
    It seems that you have Nvidia ShadowPlay / In-gameOverlay / screen recording enabled.
    Please disable it via Nvidia GeForce Experience settings then reboot, and try again with spacedesk.

    回复至: Error code 2-5-6 #8014
    spacedesk Lea
    管理员

    Hi @daveighka,
    please check the spacedesk tray icon in the notification area in the task bar (if you find it just click it), please check the attached screenshot for reference.
    Another way to open the “spacedesk Driver Console” app is by searching it in the Windows Start Menu.

    附件:
    您需要登录才能查看附件。
    回复至: Error code 2-5-6 #8010
    spacedesk Lea
    管理员

    Hi @daveighka,
    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and wait for the issue to happen
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回复至: Cannot install #8002
    spacedesk Lea
    管理员

    Hi @motto5476,

    Thanks for sending the logs.

    For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
    – the script will prompt you to enter the msi file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – please send the spacedeskmsi_trace.txt generated inside the folder

    PS: We moved your comments in a separate topic to avoid confusion.

    回复至: iPad 11 – Extended Mirroring #7999
    spacedesk Lea
    管理员

    Hi @abossart,

    It’s one way or the other.
    If you don’t want your primary monitor to rotate (if it’s in mirror mode), we can only suggest you to disable the auto rotation in viewer settings.
    This is the current behavior, and there’s nothing we can do about it.

    回复至: iPad 11 – Extended Mirroring #7991
    spacedesk Lea
    管理员

    Hi @abossart,
    We have received the video file, thank you!

    Based on the video, this is the expected behavior when you mirror your primary display and secondary display.
    If auto-rotation is enabled, then it will auto rotate the primary display once you rotate your secondary display because it is in mirror/duplicated mode.

    If you don’t want the primary display to rotate, then you just disable the auto rotation.

    回复至: Что это за ошибка? #7990
    spacedesk Lea
    管理员

    Hi @hhh,
    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and wait for the issue (error code) to happen
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回复至: iPad 11 – Extended Mirroring #7988
    spacedesk Lea
    管理员

    yes, please send it to androidapp@spacedesk.ph

    回复至: iPad 11 – Extended Mirroring #7982
    spacedesk Lea
    管理员

    2. Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

    回复至: iPad 11 – Extended Mirroring #7979
    spacedesk Lea
    管理员

    Hi @abossart,

    2. Can you please try the following:
    – open spacedesk Driver COnsole -> Control -> Clear Windows Display Settings
    – switch OFF the auto-rotation in the viewer settings before connecting

    3. spacedesk Server is always ON and set to auto-start (at system boot) by default (unless you manually switch OFF the spacedesk status and uncheck the auto-start check box in the spacedesk Driver Console configuration).

    回复至: wired connection vga/lan to hdmi #7977
    spacedesk Lea
    管理员

    Hi @borsentesi12gmail-com,

    Wired connection via HDMI cable is not possible.

    To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
    – WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
    – USB Tethering (for Android/iOS client device)
    – Network Cable / crossover ethernet (for Windows client machine)
    – Android Debug Bridge Cable (for Android client device)

    For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://www.spacedesk.net/user-manual/.

    回复至: iPad 11 – Extended Mirroring #7976
    spacedesk Lea
    管理员

    Hi @abossart,

    1. Are you sure that you cannot move the cursor to your secondary display?
    Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
    Maybe your second display is on the other side of your primary display?

    2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
    Make sure that you rotate your iPad device in landscape orientation.
    Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

    3. You can search and access the “spacedesk Driver Console” via Windows start menu in case automatic start is disabled.

正在查看 15 个帖子:1-15 (共 810 个帖子)