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正在查看 15 个帖子:421-435 (共 535 个帖子)
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  • 回复至: Meu Server não aparece no tablet #1843
    spacedesk Lea
    管理员

    Hi @galo,

    So the initial problem is that your android tablet cannot discover your Windows 10 computer, right?
    Do you maybe have VPN (Virtual Private Network) active?
    Do you have any third party firewall software that might probably blocking the spacedesk connection?
    If yes, please make sure to add c:\Windows\system32\spacedeskService.exe on your exception list to allow incoming/outgoing connection.

    For assistance, please also check Troubleshooting – Network Connection chapter in our user manual.

    spacedesk Lea
    管理员

    Hi @baran,
    Does your primary machine and tablet device connected on the same local area network?
    Do you maybe have VPN (Virtual Private Network) active?
    Do you have any third party firewall software that might probably blocking the spacedesk connection?
    If yes, please make sure to add spacedesk or “c:\Windows\system32\spacedeskService.exe” on your exception list to allow incoming/outgoing connection.

    For assistance, please also check Troubleshooting – Network Connection chapter in our user manual.

    回复至: Connecting rotated #1838
    spacedesk Lea
    管理员

    Hi @brad_sask,
    Are you using the windows viewer app from Microsoft Store?
    With current viewer app, display rotation is not yet being handled automatically.
    What is the current display orientation of your windows tablet?

    I can fool the tablet by setting it as portrait (flipped) but the display resolution appears wonky.

    Can you send us the screenshot of this?

    回复至: Connected – Display Off #1836
    spacedesk Lea
    管理员

    Hi @angels11_6,
    The zipped file you sent does not contain the diagnostic logs (debugview.log, *.etl logs, etc..) that we need for analysis.

    回复至: Server Diconnects after one min. #1835
    spacedesk Lea
    管理员

    Hi @timothyber,

    Thanks for reporting this issue.
    Are you using the most recent spacedesk Driver and Viewer version?
    We will check and try to reproduce it on our side.

    What is the current quality/performance settings on your android viewer app?
    Can you please tell us the current encoding type, custom fps and rendering color depth values?

    Could you also please try to enable the auto-reconnect option on android viewer settings and check if it will help?

    回复至: Multi-touch support on Windows #1834
    spacedesk Lea
    管理员

    Hi @jiachenzeng,

    Currently multi-touch is not yet supported.
    This is already in our feature list to be implemented but has low priority at the moment.

    Are you using the spacedesk Windows Viewer from Microsoft Store?
    If yes, you will be able to zoom in/out the screen via mouse scroll by enabling the scale feature in viewer’s settings -> display -> view transformation.

    回复至: Can’t connect to iPad #1815
    spacedesk Lea
    管理员

    Hi @lauren-wadyko,

    Thanks for sending an updated diagnostic logs.
    It’s confirmed that our spacedesk Graphics Adapter is crashing due to TDR(Timeout detection and recovery).
    This usually happens if there’s any 3D app conflicting with our driver.
    Do you have any other 3D application running while trying to connect a spacedesk viewer?
    Any screen recording app, 3D games running?

    Could you please right-click the spacedesk tray icon (in the task bar’s notification area) then select “Clear All Display Settings”, then try again with spacedesk.

    spacedesk Lea
    管理员

    Hi @morris202,
    spacedesk supports multiple viewer connection (up to 16 viewers) using our native viewer apps (Android/iOS/Windows). As long as your primary machine’s resources (GPU/CPU/Network) can handle it.
    As for connection over another network, unfortunately it’s not possible.
    spacedesk only supports connection over the same local area network.

    回复至: Can’t connect to iPad #1808
    spacedesk Lea
    管理员

    Hi @lauren-wadyko,
    Ok, thanks for the feedback. Please try to reboot your primary machine then try again to run the diagnostic script.

    回复至: Can’t connect to iPad #1806
    spacedesk Lea
    管理员

    Hi @lauren-wadyko,
    Thanks for sending the diagnostic logs, but we cannot find the important traces in the logs.
    Are you sure that you tried to reproduce the issue on Step 5 before you continue the script?

    Do you have the in-game overlay enabled on your Nvidia GeForce Experience settings?

    回复至: Connected – Display Off #1805
    spacedesk Lea
    管理员

    Hi @angels11_6,
    OK, thanks for answering the questions.
    Could you please send us again the updated diagnostic logs?

    回复至: Connected – display OFF on duplication #1800
    spacedesk Lea
    管理员

    Hi @eloy,
    Thanks for sending the diagnostic logs.
    Based on your dxdiag info, your Intel graphics adapter on your primary machine is an old version with WDDM 1.1 model.
    Desktop duplication of primary monitor to other displays is disabled in Windows display settings of Windows 10 with old version of graphics adapter (< WDDM 2.0). Please try to update your Intel driver version from their official website or maybe go to https://www.intel.com/content/www/us/en/support/detect.html

    回复至: Can’t connect to iPad #1796
    spacedesk Lea
    管理员

    Hi @lauren-wadyko,
    Thanks for your detailed input.

    It seems like our spacedesk display driver is crashing, possibly a TDR(Timeout detection and recovery).
    I’ve noticed an error code 43 on our spacedesk Graphics Adapter (you can also verify it on device manager).

    Do you have the in-game overlay enabled on your Nvidia GeForce Experience settings?
    Your NVIDIA GeForce RTX 3070 graphics driver is a few months outdated. Please download the latest driver from their website.
    https://www.nvidia.com/Download/index.aspx

    To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    Looking forward to your feedback.
    For further questions and/or discussions, please don’t hesitate to contact us.

    回复至: Code 31 #1795
    spacedesk Lea
    管理员

    Hi @paul16,
    Thanks for the feedback.
    For now, we are still investigating what might be the cause of Code 31 on our driver on your machine.
    We tried to reproduce it here with the same operating system (Windows 10 x64 for Workstations) and so far it’s working properly on our side.
    We are not sure if this will help, but maybe you can also try to open Windows Settings -> Update & Security -> Troubleshoot -> Additional Troubleshooters, then run the troubleshooter for:
    — Windows Update
    — Program Compatibility Troubleshooter (then select spacedesk SERVER)

    回复至: amd instant replay wont work normally with spacedesk on #1787
    spacedesk Lea
    管理员

    Hi @louisdio,

    Yes, this is currently a known incompatibility issue with spacedesk.
    If any screen recording/in-game replay from AMD or Nvidia is enabled, spacedesk will not work properly and you will probably observed a screen flickering for a few times.
    For now, we suggest to turn off this feature before connecting spacedesk.

正在查看 15 个帖子:421-435 (共 535 个帖子)