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正在查看 15 个帖子:31-45 (共 535 个帖子)
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  • 回复至: Suddenly not working #5361
    spacedesk Lea
    管理员

    Hi @nosotrospapaya,
    could you please open the device manager (just run devmgmt.msc) on your primary machine, click View tab -> select Show hidden devices and Devices by connection.
    Find any spacedesk virtual devices below, if you find spacedesk virtual HID device, and there are devices underneath it, please right-click uninstall all devices one by one then uninstall “spacedesk virtual HID device” last.

    By the way, please delete the old spacedeskSetup.log file, the file size seems too big now.
    Then try again with spacedesk installation.

    回复至: WSL2 not starting after spacedesk installation #5360
    spacedesk Lea
    管理员

    Hello everyone,

    For further analysis, could you please send us the diagnostic logs.

    If you still have spacedesk installed on your machine, just click the spacedesk tray icon to open the spacedesk Driver Console, then go to Diagnostics page and click the “Save All Information”.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.

    If you already have uninstalled/removed spacedesk on your machine, then please send us the following logs:
    – dxdiag file (run dxdiag.exe then click “Save All Information”)
    – C:\Windows\INF\setupapi.dev.log

    Save all files in one folder then, right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回复至: Suddenly not working #5332
    spacedesk Lea
    管理员

    Hi @nosotrospapaya,
    Could you please restart your primary machine, then try again to install the spacedesk.
    If the same problem still persist, please send us the following for analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回复至: How do I connect two monitors? #5331
    spacedesk Lea
    管理员

    Hi @gazok,
    You have to run 2 spacedesk Windows Viewer instances then put it on each of your monitors then connect to your primary machine.
    For detailed instructions please check the Configuration and Settings chapter in the user manual https://www.spacedesk.net/user-manual/.

    回复至: need to connect multiple times sometimes on windows 11 #5329
    spacedesk Lea
    管理员

    Hi @glda19,
    Is spacedesk viewer connected over wireless or wired network?
    Is your network stable/reliable?

    回复至: MY iPad not work, but iPhone is working. #5327
    spacedesk Lea
    管理员

    Hi @lz_zxf,
    Could you please try to connect via HTML5 Viewer on your iPad?
    Just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/, then try to connect to your primary machine’s IP address.

    回复至: Suddenly not working #5326
    spacedesk Lea
    管理员

    Hi @nosotrospapaya,
    Are you installing the most recent spacedesk Driver v1.0.27 (for Windows 10) from the website?

    回复至: Spacedeskviewver for windows 10 #5308
    spacedesk Lea
    管理员

    Hi @babar66,
    In case of Microsoft Store issue, you can also try the spacedesk Windows Viewer for Windows 7.
    This is a Windows Desktop version of the Viewer app that can also run in Windows 10/11 machine.
    You can directly download the MSI installer from our website.

    Home

    回复至: WSL2 not starting after spacedesk installation #5307
    spacedesk Lea
    管理员

    Thank you very much for the feedback.
    We will investigate and try to reproduce this issue.
    We will get back to you as soon as we have analyzed it.

    回复至: cannot find my laptop as a primary machine #5305
    spacedesk Lea
    管理员

    Hi @22boc,
    Please check the Troubleshooting -> Network Connection in the user manual https://www.spacedesk.net/user-manual/.

    PS: We moved your post to a new topic to avoid confusion.

    回复至: Primary Machine Is Not Detected #5303
    spacedesk Lea
    管理员

    Hi @ken95,
    Please check the Troubleshooting -> Network Connection in the user manual https://www.spacedesk.net/user-manual/.

    回复至: Error code 2-5 #5302
    spacedesk Lea
    管理员

    Hi @ninrez,

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the Download button first
    – switch Diagnostic Collection ON
    – try connect your viewer app and move a window on secondary display to reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回复至: Connections: 0 #5276
    spacedesk Lea
    管理员

    Hi @user8302847289472,

    Based on your other post, your primary machine operating system is Windows 7, right?

    spacedesk Windows 7 Primary Machine is not supported any more.
    Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
    The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
    It works on many Windows 7 machines and configurations.
    On others it does not.
    These cases, we cannot support neither fix any more.

    回复至: Unable to connect to server wirelessly #5274
    spacedesk Lea
    管理员

    Hi @syntax101,

    Is your android device connected to your new router’s wifi network too?

    Could you please check on your new router’s settings if the client/wifi isolation setting is enabled.
    If this setting is enabled, it will prevent a direct communication between connected devices.

    For more details, please also check the Troubleshooting -> Network Connection chapter in the user manual https://www.spacedesk.net/user-manual/#item_489.

    回复至: Second screen as an iPad #5269
    spacedesk Lea
    管理员

    Hi @user8302847289472,

    My mistake, now I noticed that you have Windows 7 primary machine.
    The new spacedesk Driver Console window is only available in the latest spacedesk Windows 10 driver.

    spacedesk Windows 7 Primary Machine is not supported any more.
    Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
    The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
    It works on many Windows 7 machines and configurations.
    On others it does not.
    These cases, we cannot support neither fix any more.

正在查看 15 个帖子:31-45 (共 535 个帖子)