Thanks for sending the video.
Could you please send us the following:
1. debugview log on your secondary machine where you run the viewer app.
Just download the debugview app here https://download.sysinternals.com/files/DebugView.zip
Extract the zipped file, run the Dbgview.exe then reproduce the issue on the viewer app and you should find some error traces in debugview (e.g. SA [xxxx:xxx] …), please save it and send to us.
2. run dxdiag.exe on your primary machine, click „Save All Information“, then save the output file (dxdiag.txt) and send to us.