Home Foren spacedesk Discussions Can’t Download

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  • #8317
    PieCat
    Teilnehmer

    In the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

    #8318
    spacedesk Lea
    Verwalter

    Hi @piecat,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8323
    PieCat
    Teilnehmer

    File here:

    Attachments:
    You must be logged in to view attached files.
    #8333
    spacedesk Lea
    Verwalter

    Hi @piecat,
    Thanks for sending the dxdiag file.
    What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
    Please also send us the other requested logs.

    • Diese Antwort wurde geändert vor 5 Monaten, 1 Woche von spacedesk Lea.
    #8340
    PieCat
    Teilnehmer

    I use Windows 11 64bit. Since I upgraded to Windows 11 I can’t download such apps (like Voicemod, Overwolf…)

    #8349
    spacedesk Lea
    Verwalter

    Hi @piecat,
    Please also send us the other requested logs.

    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8353
    PieCat
    Teilnehmer

    i can’t find „spacedeskSetup.log“ and „setupapi.app.log“

    I also took a screenshot:

    #8354
    PieCat
    Teilnehmer

    upload error

    #8355
    PieCat
    Teilnehmer

    I will send the files one by one

    #8356
    PieCat
    Teilnehmer

    i can’t upload

    #8367
    spacedesk Lea
    Verwalter

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8386
    PieCat
    Teilnehmer

    .

    #8387
    PieCat
    Teilnehmer

    i can’t man

    #8388
    PieCat
    Teilnehmer

    ..

    #8396
    PieCat
    Teilnehmer

    n the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

Ansicht von 15 Beiträgen - 1 bis 15 (von insgesamt 15)
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