Home Foren spacedesk Discussions Installer Crashes Entire PC

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  • #7733
    jsclemmons
    Teilnehmer

    When I run spacedesk_driver_Win_10_64_v1039_BETA, my computer crashes completely halfway along the installation. The driver control panel is there but the drivers are not present in the device manager.

    #7734
    spacedesk Lea
    Verwalter

    Hi @jsclemmons,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save All Information“, save the output file (dxdiag.txt)
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF
    – most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
    Please save all the files in one folder then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #7740
    jsclemmons
    Teilnehmer

    Here are the first three things. The dump file seems to be pretty big and is exceeding the upload size even when compressed in its own folder.

    • Diese Antwort wurde geändert vor 7 Monaten von jsclemmons.
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    #7751
    spacedesk Lea
    Verwalter

    Hi @jsclemmons,
    Thank you very much for sending the requested files.
    The fix for this issue will be available in the next version release (probably in the next few days).
    We will inform you as soon as it’s available on the web.

    #7781
    spacedesk Lea
    Verwalter

    Hi @jsclemmons,
    We have released a new spacedesk Driver version 1.0.40 on our website https://www.spacedesk.net/.
    It includes a potential fix for the blue screen crash during spacedesk installation. Please try it and let us know your result.
    Looking forward to your feedback.

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