Home Foren spacedesk Discussions Reinstalling spacedesk driver fails

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  • #1430
    cody
    Teilnehmer

    Hello, I’m using windows 10 where I had spacedesk installed for a long time. Recently I created a new windows user and I wanted to use spacedesk there too. But I couldn’t and I couldn’t install spacedesk either so I tried uninstalling it from the main account. When I didn’t succeed I deleted the second windows account and went to reinstall spacedesk on the primary account.
    spacedesk Windows DRIVER Setup gives a message that there’s already a version installed and asks if I would like to update it. Then it proceeds to get stuck. The driver doesn’t install. Is there anything that I can do?

    #1435
    spacedesk Lea
    Verwalter

    Hi @cody,
    Seems like the uninstall issue we have on our previous installer.
    Could you please try the following:
    – reboot your primary machine
    – delete the C:\Users\Public\spacedeskSetup.log
    – open device manager, just run devmgmt.msc
    – click View tab -> Devices by connection
    – scroll down and find spacedesk virtual HID device
    – underneath spacedesk virtual HID device, please right-click -> Uninstall device each devices (one by one)
    – then uninstall spacedesk virtual HID device last
    – try to uninstall spacedesk via Control Panel or original MSI installer
    – reboot your primary machine then try to install the latest spacedesk version 1.0.6

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