Home Foren spacedesk Discussions screen freezes

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  • #3576
    majh0
    Teilnehmer

    hello, first of all, I am appreciated that you guys made this really awesome program 😀

    I really like this program, but I have one significant error using this program…

    started hotspot on my PC and connected my laptop,

    ran the server of the program on the PC, and tried to connect the laptop as a client,

    and the client showed me a screen and I move my internet browser from server to client,

    the screen of client froze and gave me a message “disconnected by a server” after about 6 mins…

    (thank you for the reply in advance)

    #3600
    spacedesk Lea
    Verwalter

    Hi @majh0,

    Could you please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5) and version
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Which web browser did you use? Did you also try with other web browser?

    #3601
    majh0
    Teilnehmer

    Primary Machine
    – operating system = Win10 64bit
    – graphics adapter = Nvidia GTX 1060 6GB
    – network connection type = Wifi (hotspot)

    Secondary Machine
    – Viewer type = window
    – network connection type = Wifi, I connected to hotspot of primary machine

    Which web browser did you use? I didn’t use web browser to connect to the primary machine..

    thank you for your reply in advance.

    #3603
    spacedesk Lea
    Verwalter

    Hi @majh0,

    Thanks for the feedback.

    and I move my internet browser from server to client,

    Which internet browser did you use in this case?
    Is the screen freeze consistently happening only when moving a browser to client screen? Or is it also happening with any window being dragged to the client screen?

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #3618
    majh0
    Teilnehmer

    I used Chrome at that time, and I got another problem..

    I just clicked the list to connect to primary machine

    and it gave me a message connecting to 192.xxx.xxx.x with black screen

    but it went back to main screen

    so I just tried to connect to it manually typing the IP address, it gave me an error message

    ‘Invalid address: Local host!’

    actually I can’t understand why this got happened..

    my laptop tried to connect to server which is located in PC not laptop..

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    #3647
    spacedesk Lea
    Verwalter

    Hi @majh0,
    Can you quickly try with our Windows 7 Viewer app v0.9.32? Then check if you get the same connection issue.
    You can download it on our website.

    #3700
    majh0
    Teilnehmer

    I already did that thing before.. but it gave me a same error..

    but I found alternative solution to use this program..

    I don’t know why it works doing this thing.. but it actually does

    if I tried to connect to server while the power adapter is plugged into laptop, it never connects successfully

    but without power adapter, it does nicely

    Everytime I need a additional monitor, I use this method and it works fine..

    I thought it has nothing to do with the power adapter..

    I can upload the video.. if you don’t believe it

    #3724
    spacedesk Lea
    Verwalter

    Hi @majh0,

    if I tried to connect to server while the power adapter is plugged into laptop, it never connects successfully
    but without power adapter, it does nicely

    This is strange..

    I can upload the video.. if you don’t believe it

    Yes please. This will help with our analysis.
    Please also include the screen freeze issue too on your video.
    Thank you very much!

    #3730
    majh0
    Teilnehmer

    after reinstalling the server and viewer, I tried to make a video

    but now it works fine…

    all I did is just reinstalling programs to make a video in the new environment

    I just needed your help to use this program properly,

    I feel victimized.. xD I really wanted to show this adapter problem and prove that I am not liar.. but it works fine

    In my opinion, I think there was a conflict between drivers but I don’t know the exact reason

    why this thing gave me that error before…

    I will make a video when I get the adapter error again

    sorry to bother you

    thank you for your supports to solve this problem.

    #3734
    majh0
    Teilnehmer

    the problem occured again so I uploaded a video

    here is the link for it

    • Diese Antwort wurde geändert vor 1 Monat, 3 Wochen von majh0.
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    #3786
    spacedesk Lea
    Verwalter

    Hi @majh0,
    Thanks for sending the video.

    Could you please send us the following:
    1. debugview log on your secondary machine where you run the viewer app.
    Just download the debugview app here https://download.sysinternals.com/files/DebugView.zip
    Extract the zipped file, run the Dbgview.exe then reproduce the issue on the viewer app and you should find some error traces in debugview (e.g. SA [xxxx:xxx] …), please save it and send to us.

    2. run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt) and send to us.

    #3831
    majh0
    Teilnehmer

    Here is the log file of the client and Dxdiag of the server.

    • Diese Antwort wurde geändert vor 1 Monat, 2 Wochen von majh0.
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    #3859
    spacedesk Lea
    Verwalter

    Hi @majh0,

    Thanks for sending the requested files.
    I forgot to ask for the dxdiag of your secondary machine too..
    Can you also send it here?

    By the way, did you also try with Windows 7 Viewer app v0.9.32 on your secondary machine?

    • Diese Antwort wurde geändert vor 1 Monat, 2 Wochen von spacedesk Lea.
    #3865
    majh0
    Teilnehmer

    I also had tried this with client program win7 version

    Tired this thing again just in case..

    but it couldn’t find the server, but win10 version did

    I attached the dixag file of my secondary machine here

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    #3956
    majh0
    Teilnehmer

    does it require long time to solve the problem..?

    or do you need another file to do it…?

    just tell me if you need a file or something 🙂

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