Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.
Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual
For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.