Home Foren spacedesk Discussions win11 iPad connected – display off

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  • #8736
    wuzhengxuan
    Teilnehmer

    HI,before 1 month ago I installed spacedesk,it’s a amazing software and good to use.
    My enviroment is Windows11 and iPad.
    this morning it cant work, the iPad error message is „Connected – Display OFF“,and the driver in Windows11 is ok.I can see the Ipad work in Connections Active(Connected) list.
    the attachement is my Windows11 PC image.

    Thank you.

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    #8738
    wuzhengxuan
    Teilnehmer

    The diagnostics

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    #8750
    spacedesk Lea
    Verwalter

    Hi @wuzhengxuan,

    Unfortunately *.7z file is not allowed as attachments.

    Could you please follow the steps below:
    – open the spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8767
    wuzhengxuan
    Teilnehmer

    HI, @spacedesk Lea
    I changed my diagnostics
    Thanks.

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    #8769
    spacedesk Lea
    Verwalter

    Hi @wuzhengxuan,

    Could you please check in the Windows Display settings if there’s a detached display. If it’s there, please attach it by selecting the Extend or Duplicate.
    For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://www.spacedesk.net/user-manual/.

    #8772
    wuzhengxuan
    Teilnehmer

    When my iPad connected my PC,I can’t finde the another screen in Windows Display settings,and spacedesk Status is ON

    Thanks

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    #8774
    wuzhengxuan
    Teilnehmer

    I changed my iPad mini2,it is also give me this message „Connected – Display OFF“,and „Pinch to disconnect display“ quickly disappear.

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    #8776
    wuzhengxuan
    Teilnehmer

    Before I install the name called „aida64“,the spacedesk can good to work.I don’t know if it’s because of this.

    #8777
    spacedesk Lea
    Verwalter

    Hi @wuzhengxuan,
    Could you please check on your Device Manager (just run devmgmt.msc) if there’s a disabled „Virtual Desktop Monitor“ and try to enable it.

    #8781
    wuzhengxuan
    Teilnehmer

    It’s ready to work! Thank you very mush!

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