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  • als Antwort auf: Code 31 #1709
    spacedesk Lea
    Verwalter

    Hi @paul16,
    Thanks for the feedback.
    Could you please try this one:
    – on device manager, while spacedesk Graphics Adapter has Code 31 please right-click uninstall the device
    – run spacedesk MSI installer then click the Repair button
    – try again with spacedesk, and check if the issue still persist

    By the way, is this the first time you install and try spacedesk?

    als Antwort auf: Changing Resolution beyond native Res #1702
    spacedesk Lea
    Verwalter

    Hi @cant94,
    Using spacedesk Windows Viewer from Microsoft Store, you cannot select a custom resolution bigger than the machine’s native resolution.
    However, using the desktop version of spacedesk Windows Viewer (v0.9.30 for Windows 7) downloadable from website, you can set a custom resolution up to 4096×2160.
    Please keep in mind that when using the desktop version of the viewer app, some features are not updated anymore compared to features in Microsoft Store version.

    als Antwort auf: screen noise patterns #1701
    spacedesk Lea
    Verwalter

    Hi @imtek,
    Could you please send us the screenshot of this issue?

    als Antwort auf: Zooming in on small screen #1700
    spacedesk Lea
    Verwalter

    Hi @pfield69,

    Multi-touch gestures like pinch to zoom is not yet supported on spacedesk Android/iOS viewer app.
    Currently, zooming the screen (via mouse scroll) is only supported on spacedesk Windows Viewer app from Microsoft Store.

    als Antwort auf: Code 31 #1699
    spacedesk Lea
    Verwalter

    Hi @paul16,
    Thanks for sending the requested logs.
    We are currently analyzing it.
    Yes, the Code 31 error in our spacedesk driver in device manager was the cause of display off status upon connect.

    Could you please try the steps below:
    – uninstall spacedesk completely then reboot your primary machine
    – open device manager
    – click View tab -> Devices by Connection and Show hidden devices
    – check on the device list if you can find any hidden spacedesk devices or Unknown devices then just right-click uninstall the device, if you find any.

    After the steps above, please try to reinstall spacedesk driver then try again.
    Please also check and install any pending Windows update on your settings.

    als Antwort auf: Code 31 #1691
    spacedesk Lea
    Verwalter

    Hi @paul16,
    Did you try our most recent spacedesk Driver v1.0.9?
    If the problem still persist with the latest version, could you please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    als Antwort auf: How to hide home bar while using spacedesk on iPad #1675
    spacedesk Lea
    Verwalter

    Do you need any other actions from my side to trigger this?

    I’m not sure. This minor issue seems difficult to troubleshoot on our side if we cannot reproduce it.
    This is the scenario where the viewer is not failing in any type of functionality, it’s just not auto-hiding the home bar.
    Since it’s only happening on your device (no other users so far is reporting this issue), maybe the cause of the issue is only somewhere in the settings of your device.

    By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?

    als Antwort auf: How to hide home bar while using spacedesk on iPad #1672
    spacedesk Lea
    Verwalter

    Hi somnus7,
    I’m not sure if enabling the iOS device’s Settings -> Privacy -> Analytics & Improvements -> “Share With App Developers” will help.
    We only tell our user to enable this for application crash issue so our developer can receive the app logs.

    By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?

    als Antwort auf: BIG Problem with installation/uninstallation #1670
    spacedesk Lea
    Verwalter

    Thanks for the info.
    Looking forward to your feedback.

    als Antwort auf: About „splashtop wired XDisplay needs to be uninstalled“ #1669
    spacedesk Lea
    Verwalter

    Hi @myron,
    These are the binaries we are checking for splashtop virtual driver:
    lci_proxykmd.sys
    lci_proxywddm.sys

    als Antwort auf: How to hide home bar while using spacedesk on iPad #1668
    spacedesk Lea
    Verwalter

    Hi somnus7,
    Thanks for the info.
    As of now, we cannot reproduce it on our side. The viewer is always on full screen mode without the home bar at the bottom part.
    This is the first time we received such report regarding the home bar visible over the viewer screen. We will keep an eye on this minor issue for now.
    We will get back to you if there’s any news regarding this issue.

    als Antwort auf: Problem with installation #1667
    spacedesk Lea
    Verwalter

    Hi @endah,
    Thanks for sending the requested files.
    But unfortunately, we can only open the dxdiag file.
    The 2 setup log files are not the actual files, only a shortcut file.
    Please send it again.

    als Antwort auf: Unsupported feature on server-side #1666
    spacedesk Lea
    Verwalter

    Hi @viviane,
    Thanks for the feedback.

    Currently the only option to improve performance is by eliminating the router.
    If your Android tablet supports USB tethering, you can also try that with spacedesk.

    If it did not help, then you’ll probably have to wait for our next performance improvement feature.
    spacedesk will offer h264 hardware encoding very soon.

    als Antwort auf: You need an older version. #1665
    spacedesk Lea
    Verwalter

    Hi @tihiron,
    You can get the older spaacedesk driver v0.9.43 here.

    als Antwort auf: windows 10 don’t see 2nd screen #1664
    spacedesk Lea
    Verwalter

    Hi @jlbergier,
    You can easily switch to desktop extension mode via display settings.
    On the multiple displays drop down menu, just select „Extend these displays“.
    For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://www.spacedesk.net/user-manual/.

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