Home Forums spacedesk Discussions an error has been encountered while installing spacedesk driver .installation wi

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  • #9551
    pandinyt0
    Participant

    I tried to install spacedesk and I got this error what would be the solution

    #9605
    spacedesk Lea
    Keymaster

    Hi @pandinyt0,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #10827
    pandinyt0
    Participant

    gracias por responderme

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    #10838
    spacedesk Lea
    Keymaster

    Hi @pandinyt0,
    Thanks for sending your dxdiag info however, the two most important log files are missing, please send it too.
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    #10858
    pandinyt0
    Participant

    aqui les dejo los 3 archivo

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    #10881
    spacedesk Lea
    Keymaster

    Hi @pandinyt0,

    Thank you very much for sending the requested logs.

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    After that, please try again with the spacedesk driver installer.

    #10886
    pandinyt0
    Participant

    no aparece spadeck

    #10903
    spacedesk Lea
    Keymaster

    Hi @pandinyt0,

    Thank you very much for the feedback.

    We are currently checking your setup log file, have you succeeded installing other driver software?
    Is it only failing with spacedesk installation?

    #11009
    pandinyt0
    Participant

    si solo con spacedesk

    #11048
    spacedesk Lea
    Keymaster

    Hi @pandinyt0,

    Could you please try to run SFC Command in your Windows 10 machine?
    This will scan and repair any corrupted files in your machine.
    Just run Command Prompt as Administrator then type the command: sfc /scannow

    For assistance, please check this link: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10

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