Home Forums spacedesk Discussions Can’t detect the PC

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  • #9250
    Lort0m
    Participant

    Hi um i didn’t see my PC on my phone (Android) he say “cannot detect any Primary Machine” can u help me pls
    There is the diagnostic.
    Thank you.

    (Edit : the file doesn’t want to send. What can i do ?)

    • This topic was modified 1 month, 3 weeks ago by Lort0m.
    • This topic was modified 1 month, 3 weeks ago by Lort0m.
    #9255
    spacedesk Lea
    Keymaster

    Hi @lort0m,

    Unfortunately, rar file is not allowed while the zip file exceeds the allowed size.
    Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
    Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

    #9285
    Lort0m
    Participant

    Here u go the diagnostic.

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    #9300
    spacedesk Lea
    Keymaster

    Hi @lort0m,

    Thank you very much for sending the diagnostic logs.
    Could you please check if you can add spacedesk or C:\Windows\system32\spacedeskService.exe on your Avast Firewall setting’s exception list to allow incoming and outgoing connection.
    Then try again if it will fix the spacedesk discovery.

    #9306
    Lort0m
    Participant

    Hi,

    I do what do you want me to do and it doesn’t work. There is a option where i can put a usb cable on my phone ?

    #9315
    spacedesk Lea
    Keymaster

    Hi @lort0m,
    For now, you can try 2 things:

    1. USB Tethering connection
    If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
    For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.

    2. Android Debug Bridge Cable connection
    For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.

    User manual

    FYI: Native Android USB cable connection is not yet supported.
    But will soon be available in the next few months.

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