What is your primary machine operating system?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Thanks for sending the dxdiag info.
Please make sure that any pending Windows update are installed on your machine.
It’s possible that QWave feature on your machine cannot be started or got corrupted due to missing system updates (KBXXXX).