Home Forums spacedesk Discussions Connected – Display OFF

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  • #10790
    marwaan_ehaab
    Participant

    HI! i have same problem too, “Conected – Display OFF” on my phone screen.

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    #10801

    Hi @marwaan_ehaab,

    please send us the diagnostic logs of this issue by following the instructions below.

    – Open spacedesk Driver Console then go to Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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