Home Forums spacedesk Discussions Connected Display off (phone display) and PC display freezes

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  • #8677

    Please find debug in attachment
    my phone display shows disconnected with black scree
    on my PC, I cannot do anything as it is frozen until I disconnect manually from the phone

    Appreciate looking into this




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    spacedesk Lea

    Hi @wahab,

    Unfortunately, we cannot download your attachment, *.7z is not allowed.
    Could you please follow the steps below on how to get the diagnostic logs for this issue for further analysis.

    – open the spacedesk Driver Console app -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue then disconnect manually
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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