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Viewing 6 posts - 31 through 35 (of 35 total)
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  • #4186
    awm
    Participant

    hola buenas me indica que en servicio no esta instalado que puedo haces

    #4198
    spacedesk Lea
    Keymaster

    Hi @awm,
    Did you notice any error notification on primary machine?
    Do you maybe have splashtop software installed on your primary machine?

    Could you please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #5688
    awm
    Participant

    Respuestas
    NO indica ningun error en la maquina principal
    NO sea intalado ningun software splashtop y sea reinstalado windows

    MAQUINA PRINCIPAL
    sistema es Windows 10 de 64 bits
    Adaptador gráfico es AMD la grafica es una R6 M340DX de 2GB
    Conexión de red es inalámbrica

    MAQUNA SECUNDARIA
    es una HP TouchPad con andoid 7
    Conexión de red inalambica

    ERROR
    se contecta pero no da imagen se queda en pantalla negra

    #5689
    awm
    Participant

    esta la otra informacion de dxdiag.txt

    Attachments:
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    #5691
    spacedesk Lea
    Keymaster

    Hi @awm,

    Could you please try the most recent spacedesk Driver v1.0.31 available on the website https://www.spacedesk.net/#download.

    If the same problem still persist, could you please send us the diagnostic logs for this issue (using the console app)?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #5802
    awm
    Participant

    esta es la informacion que indica

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