Home Forums spacedesk Discussions Disconnected

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  • #8194
    namichan
    Participant

    Hi,
    I cannot display the screen anymore. It says Disconnected by server error
    Error Code: 2-5-
    Error Infor:0-5-
    Could you tell me how to fix this issue?

    Thank you!

    #8198
    spacedesk Lea
    Keymaster

    Hi @namichan,

    On your primary machine, please check first in the spacedesk Driver Console -> Diagnostic -> Incompatible Software, if there’s any incompatible software detected. Then just disable/uninstall, reboot and try again with spacedesk.

    If there’s no incompatible software detected, please send us the diagnostic logs for the issue.
    – click spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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