Home Forums spacedesk Discussions driver compatibility problems

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  • #3629
    rezios
    Participant

    i have an amd notebook with a radeon processor , so naturally i use adrenaline driver video , but all once i install the space desk amd video driver stop to work, and also the screen is all messed up,so i wanted know how i can fix this it looks like it’s a drivers conflict

    #3637
    spacedesk Lea
    Keymaster

    Hi @rezios,
    Could you please check if 10-bit color format is enabled on your AMD Radeon Software settings? If yes please disable it and reboot your primary machine.

    Maybe the drive conflict has something to do with some 3D related settings on Radeon Software window too? We cannot specify yet which settings it is, can you maybe check if there’s any in-game overlay or screen recording settings enabled there?

    #3657
    rezios
    Participant

    @lea about 10-bit i didn’t find in my amd software probably because it’s a notebook, and about windows 3d where can i find ?

    • This reply was modified 1 year, 2 months ago by rezios.
    • This reply was modified 1 year, 2 months ago by rezios.
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    #3669
    spacedesk Lea
    Keymaster

    Hi @rezios,
    On your Radeon Software window, please go to Settings->Graphics->Advanced->”10-Bit Pixel Format”.
    As for the server OFF status, could you easily turn it ON via Settings -> ON menu?

    #3693
    rezios
    Participant

    @lea here and Settings-> Graphics-> Advanced- but I didn’t find the “10-bit pixel” when it is working yes, but sometimes when I restart the computer amd radeon software is simply not installed on the computer anymore, and when the i installed again desk stop working

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    #3695
    spacedesk Lea
    Keymaster

    I see.. maybe it’s not a 10-bit format issue..

    You mentioned that “the screen is all messed up”, can you further explain this (maybe with a screenshot)?

    #3696
    rezios
    Participant

    @lea unfortunately not because in the print it is normal, but the problem and screen size is a part of the image covered by the end of the monitor (probably because of redeon software that stops working) it seems to me that they are trying to overlap

    #3725
    spacedesk Lea
    Keymaster

    Which viewer type (Android/iOS/Windows/HTML5) did you use? Maybe you can do the screenshot or take a picture of it?
    Could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt).

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