Home Forums spacedesk Discussions Error 2-5 Display Off

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  • #8605
    SermalFilms
    Participant

    Hello, after I got an old and unnecessary Redmi, I decided to use it as a second monitor. I installed the SpaceDesk Driver and installed it on the phone. My laptop is a ThinkBook 15 G2 ARE Laptop – Type 20VG. I installed AMD driver and Lenovo drivers on it. I connect on my old redmi but error 2-5 display off. I tried on my Samsung, but the same. I also saved the log according to your instructions, turned on the diagnostics, tried to connect, turned off the diagnostics, saved it. This file will be here. I hope for your help!

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    #8607
    spacedesk Lea
    Keymaster

    Hi @sermalfilms,

    Thank you foe sending the diagnostic info.
    Based on the logs, you have one of the incompatible software present in your primary machine – splashtop.
    You have to uninstall its Virtual driver first before connecting to spacedesk.
    Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall their virtual driver.

    #8611
    SermalFilms
    Participant

    Thank you, this really works.

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