Home Forums spacedesk Discussions Error – connect two Notebooks Win7 with Win10

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  • #11594
    thurnschuhgeist
    Participant

    Hello, what is wrong. Hope I’ll get help. Thank you!

    All the best, M.

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    #11596
    thurnschuhgeist
    Participant

    … I think it’s the driver win10. No it is connected

    #11601
    spacedesk Lea
    Keymaster

    Hi @thurnschuhgeist,
    Could you please send us the diagnostic logs for this issue?
    – in your primary machine, open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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