Home Forums spacedesk Discussions too troubling to update

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  • #7824
    Icarus
    Participant

    If the new version has cannot recover the old version, I hope please cannot update anymore, because if not update the new version, it cannot work, install the new version must need to delete the old version to renew the setup, it makes most of the trouble of the user, so please consider the update period or stop to update anymore, thanks a lot

    #7827
    spacedesk Lea
    Keymaster

    Hi @icarus,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF
    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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