Home 討論群 spacedesk Discussions Cannot Install

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  • #8786
    jj737
    參與者

    Hi,

    I also cannot install.

    It seems I cannot install ANY .msi in WIN11. The Troubleshooting tool didn’t help.

    Is also an .exe for download available?

    #8790
    spacedesk Lea
    管理員

    Hi @jj737,
    You mean any msi installer aside from spacedesk cannot be installed on your machine?
    If that’s the case, then it’s probably an issue on your machine.

    Unfortunately, no EXE installer available for spacedesk.

    #8794
    jj737
    參與者

    Thanks Lea,

    I was wrong. Another .MSI installation went all ok.

    I even changed the registry to be able to install a .MSI as administrator but Spacedesk fails to install with the error “Installer is no longer responding”

    #8798
    spacedesk Lea
    管理員

    Hi @jj737,
    I see..
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8801
    jj737
    參與者

    Hi @Lea,

    here are 2 files. But there is no spacedeskSetup.log.

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    #8816
    spacedesk Lea
    管理員

    Hi @jj737,
    Thanks for sending the files.
    If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
    In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
    For assistance, please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
    – the script will prompt you to enter the msi file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – please send the spacedeskmsi_trace.txt generated inside the folder

    #8853
    jj737
    參與者

    Hi @Lea,

    sorry it took so long …

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    #8857
    spacedesk Lea
    管理員

    Hi @jj737,
    Thank you very much for sending the spacedesk msi trace.
    It seems that the installer is returning a 1603 error.
    Could you please try with some of the suggested resolutions here: https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603

    #8861
    jj737
    參與者

    Hi @Lea,

    no success!

    #8869
    spacedesk Lea
    管理員

    Hi @jj737,

    Thanks for the feedback.

    Questions:
    1. Did you recently upgrade to Windows 11?
    2. Is this the first time you install spacedesk?
    3. Did you install spacedesk before?
    4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
    5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?

    Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.

    #8870
    jj737
    參與者

    Hi @Lea,

    1 – No, 11 since half year
    2 – Yes
    3 – No

    “Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.”

    Thanks a lot! Installation now success !

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