Home 討論群 spacedesk Discussions Connected – Display OFF

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  • #7076
    Willycia
    參與者

    Hello

    Sorry for the late response. Here is the debugview.log file.

    Regards, William

    #7077
    Willycia
    參與者

    Hello

    Sorry for the late response. Here is the debugview.log file.

    Regards, William

    #7078
    Willycia
    參與者

    Alright so it says I can’t upload that file type, dunno why.

    #7083
    spacedesk Lea
    管理員

    Please change the file type to debugview.txt

    #7088
    Willycia
    參與者

    Here is the debugview.log file in text. Hope it works

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    #7090
    spacedesk Lea
    管理員

    Hi @willycia,
    Thank you very much for sending the log file.
    We are currently analyzing it. It seems that the server is disconnecting due to network connection lost.

    Can you quickly try with spacedesk HTML5 Viewer?
    Just open a Google Chrome web browser on your Chromebook device then go to http://viewer.spacedesk.net/ and try to connect to your server IP address. Then let us know if the display off / black screen is also happening.

    Please also make sure that you update your NVIDIA GeForce GTX 1660 Ti graphics adapter to the most recent version.
    You can download the latest driver installer from their website https://www.nvidia.com/download/index.aspx.

    #7108
    Willycia
    參與者

    Hello

    I tried connecting with the HTML 5 viewer but on my Chromebook, it says HTTP Error 404. The requested resource is not found. And after downloading the NVIDIA driver installer the same thing happens as it usually would before I installed them.

    Regards, William

    #7109
    Willycia
    參與者

    Hello

    I tried again to connect to HTML 5 and it worked. It is a little bit laggy but it works great and I will probably use that for now

    Thanks, William

    #7126
    spacedesk Lea
    管理員

    Thank you very much for the feedback.
    We will continue to analyze this issue with android viewer app and get back to you as soon as we have news.

    #7140
    Willycia
    參與者

    Alright, I have good wifi so HTML5 Viewer works great, although the display quality drop off from using the actual app to connect is noticeable, it doesn’t make it unusable. It works great as a replacement until I figure out a way to fix it, or a new update fixes it.

    Thanks, William

    #7185
    spacedesk Lea
    管理員

    Hi @willycia,
    We have released a new spacedesk Driver v1.0.38 on the website https://www.spacedesk.net/.
    This new version includes “Connected – Display Off” bug fix.
    Could you please try it with your Android Viewer app and let us know if it fixes the issue on your side.

    Looking forward to your feedback.

    #7217
    Willycia
    參與者

    Hello,

    Yesterday I opened up Spacedesk app on my Chromebook, connected it, everything worked fine. I wake up today, open the app, and then it says Connected – Display off. So I go to the spacedesk website, I download the newest version. And when downloading it I get a popup saying Installation Failed. But downloading that, it deleted the old version I had installed. I opened up spacedesk driver console, and because it said instakkation failed, it might not have downloaded some crucial parts. So I tried connecting the app, connected display off again. I go to viewer.spacedesk.net and try connecting, Could not connect. And I tried to delete the old version, but now when I download the old version (I still have the installer) it also shows the error. I recall the error when downloading it previously.

    Regards, William

    #7218
    spacedesk Lea
    管理員

    Hi @willycia,

    Please try to reboot your primary machine and try again.
    If it did not help, please send us the following:
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    #7256
    spacedesk Lea
    管理員

    Hi @willycia,
    We have released a new spacedesk Driver version 1.0.39 today, it includes another potential bug fix for the Display Off issue, please try this one and let us know your result.

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