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  • #5517
    Jesus Arias
    參與者

    Hello guys,

    This new year i tried to update the software and the updater is freezing always in the same point.

    Anyone know how i can fix the problem

    Thanks.

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    #5523
    spacedesk Nicole
    參與者

    Hi @jesus-arias,

    Please try to manually uninstall the spacedesk components.
    Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
    Then, proceed with updating to the latest version.

    In case the problem still persists, please send us the following for further analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #5534
    Jesus Arias
    參與者

    Hi, here is the files.

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    #5538
    Jesus Arias
    參與者

    file setupapi

    #5539
    Jesus Arias
    參與者

    Sorry but this is the real post 🙂

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    #5548
    spacedesk Nicole
    參與者

    Hi @jesus-arias,

    Please manually uninstall the spacedesk components.
    Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
    Then, proceed with updating to the latest version.

    #5560
    Jesus Arias
    參與者

    I already tried and it doesn’t work. The same problem, installer freeze

    #5586
    spacedesk Nicole
    參與者

    Hi @jesus-arias,

    Please open the Device Manager of your primary machine.
    Select View tab then Devices by connection.
    Check if there are any spacedesk devices left particulary spacedesk virtual HID Device.
    If there is, expand spacedesk virtual HID Device and uninstall its child devices first (right click -> Uninstall) then uninstall spacedesk virtual HID Device.

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    #5612
    Jesus Arias
    參與者

    It worked, thank you 🙂

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