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  • 回覆至: Resolution error on surface pro 7 #2175
    spacedesk Lea
    管理員

    Hi @ducna,

    Current spacedesk Windows Viewer from Microsoft Store does not handle auto-rotation yet.
    This is currently the default behavior of Windows rotation on a Windows tablet device.

    Could you please, check on the display settings of your surface device if the rotation lock is enabled or disabled?

    回覆至: Error Code: 2-5- #2174
    spacedesk Lea
    管理員

    Hi @phxhere,
    Did you notice any error notification on primary machine?

    Do you maybe have splashtop software installed on your primary machine?
    If yes, just uninstall the “Virtual Display driver” on Splashtop Wired XDisplay Agent window -> Advanced option.

    回覆至: SpaceDesk second monitor just deactivates #2157
    spacedesk Lea
    管理員

    Hi @myron,

    It’s happened again. As I type this I can’t move the cursor to the second display on the Android tablet. Windows 10’s display settings shows that there is only one monitor.

    Is this with YUV444 compression settings or with task manager displaying in viewer screen?

    回覆至: Samsung tab S6 – secondary viewer not working #2156
    spacedesk Lea
    管理員

    Hi @mpl,
    switching to desktop duplication does not work on your side, right?
    Could you please try to right-click the spacedesk tray icon, then select “Clear All Display Settings”.
    After that please try reconnect the spacedesk viewer app then switch to desktop duplication.

    spacedesk Lea
    管理員

    Hi @testcb00,
    Ahh now I see what you meant.
    Currently spacedesk cannot specify which network interface to use in case there are multiple network interface available in a primary machine, it will always use the default network interface.
    spacedesk team had a discussion about it before so I think this will be in our plans but will not be available anytime soon.

    回覆至: Spacedesk worked Perfectly Yesterday #2154
    spacedesk Lea
    管理員

    Hi @mormonmunk,
    Did you install the most recent spacedesk Driver v1.0.12 from our website?

    spacedesk Lea
    管理員

    Hi @testcb00,
    I see, so the viewer cannot automatically discover the IP address of your OpenVPN network but you were able to add it manually, right?

    I think this is a Windows network adapter priority, currently the default network adapter on your primary machine is your WiFi network so the viewer can only auto-discover the IP address of the default network interface (which is your WiFi).

    If you want to make your OpenVPN network as default, then you just have to set the automatic metric manually in the network properties.
    Just run ncpa.cpl, select the OpenVPN network interface, right-click -> Properties -> Internet Protocol Version 4 (TCP/IPv4) -> Properties -> Advanced, then uncheck the Automatic metric and set the value to 1 or 2.

    回覆至: Does the Spacedesk as free for user of commercial? #2147
    spacedesk Lea
    管理員

    Hi @neozhang,
    Apologies for delayed reply.
    No small scale licensing yet. Current BETA can be used for free until expiry. This applies to business and private users. Future small scale licenses will become available as in-app-purchases from the app stores (Windows/Android/iOS). Possibly there will always be a basic free version, too. Large scale commercial corporate license upon request.

    回覆至: Resolution error on surface pro 7 #2141
    spacedesk Lea
    管理員

    Hi @ducna,
    We cannot view the image on your URL.
    Could you please try to attach a resized image instead?

    回覆至: How much bandwidth does the connection require? #2140
    spacedesk Lea
    管理員

    Hello @dagni,
    Yes, that is correct.
    The network usage will depends on the current screen update on the viewer app.
    spacedesk server is sending a compressed images of the screen updates to viewer app. So the bigger the screen update the bigger packet size will be sent over the network.

    回覆至: Can’t connect my Android tablet with my PC #2139
    spacedesk Lea
    管理員

    Hi @dieginho15151414,
    Thanks for the feedback.

    Are both primary machine and android tablet still connected on the same local area network?
    -i have my primary machine which is my pc, and I’m trying to connect it to my secondaty machine which is mi android tablet, i installed spacedesk on the pc on the website and the spacedesk app con playstore on my tablet, like i specified the android app has the version 0.9.76 and the spacedesk program on my computer has the version 1.0.12.

    Updated version of spacedesk on both side is good.
    But are both machine connected on the same local area network or wifi network?
    Can you please try to ping the IP address of your secondary machine from your primary machine to check if both machines are reachable to each other?
    To ping, just run Command Prompt on your primary machine then type “ping 192.168.x.x” (check the IP address of your android device which can be found in the wifi settings).
    What is current Network band on your primary machine and secondary machine? Are they both connected on 2.4GHz or 5GHz network?

    spacedesk Lea
    管理員

    Hi @maestro,

    Yes, this is the current design of the “Hide taskbar icon” option.
    This setting will only be saved during runtime, if your PC restarts then it will reset back to it’s default settings which is unchecked.

    The server window will always pop up for every viewer connect even if “Hide task bar icon” is already checked. It’s also according to our design since currently we don’t have any security features yet and this pop up window for every viewer connect will alert the user that there’s a new viewer connected.

    回覆至: Connection Error #2137
    spacedesk Lea
    管理員

    Hi @nexile,
    Did you notice any error notification on primary machine?
    Do you maybe have splashtop software installed on your primary machine?

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    回覆至: Incompatible Display Hook Driver #2136
    spacedesk Lea
    管理員

    Hi @ezams,
    Thanks for the screen shot.
    The driver is already marked for deletion, which means you just have to reboot your primary machine to completely delete the driver.
    After reboot, spacedesk should work now on your side.

    spacedesk Lea
    管理員

    Hi @testcb00,
    spacedesk does not use any third party interface like OpenVPN.
    Could you please further explain, how does spacedesk can access OpenVPN interface on your side?

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