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  • 回覆至: An issue with spotify #11803

    Hi @skythera,

    We have tried to reproduce this event and it seems like it only happens when you scroll-hold-release in places where the clickable text is located (e.g., Titles/Song tiles/Album names).
    This is completely normal as spacedesk reads hold gesture in clickable objects as right-click trigger.

    回覆至: iPad/Android tablet screen mirroring #11730

    Hi @lellomele,

    Unfortunately, you cannot mirror your iPad screen to your Windows PC.
    spacedesk Driver only support PC/Laptop with Windows 8.1/10/11 operating system which means You can only use your iPad as secondary machine.

    For more information, please refer to system requirements chapter in user manual https://www.spacedesk.net/user-manual/#item_444

    回覆至: Bug: Flipped Display – wrong color, laggy mouse #11548

    Hi @Yikes2000,

    Please try the following workaround:

    1. Update both of your NVIDIA Geforce RTX 3080 graphic’s Game Ready Driver and Studio Driver from their official website, just input the details of your driver in the dropbox. (Geforce RTX 30 series, Windows 10 64bit)
    Link: https://www.nvidia.com/Download/index.aspx?lang=en-us
    note: if one of the drivers is not available, you can proceed to download what’s available from the choices

    2. Try to enable your HDR in windows settings. you can access this by going to windows settings > Display > Windows HD Color > enable ‘Stream HDR video’

    Then Please tell us the result in your next reply.

    回覆至: Bug: Flipped Display – wrong color, laggy mouse #11518

    Hi @Yikes2000,

    In order for us to further investigate this problem, please send us a copy of your diagnostic logs by following the steps below:

    – Open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回覆至: Streamdeck #11440

    Hi @jmimation,

    Just to be clear, are you using a Streamdeck physical device and it’s also having problem working properly when spacedesk is active?
    or the problem is only with the streamdeck app?

    回覆至: Docked windows Keyboard #11254

    Hi @candeman,
    Thank you very much for sending the videos, we will be looking into this matter further and will update you when we got something.

    回覆至: Docked windows Keyboard #11232

    Hi @candeman,

    For further analyzation of your reported issue, could you please send us a video recording while comparing the resolution using spacedesk and while using the other one?
    you can try to do and record the following:

    1. record the other app while showing us the resolution in windows settings > system > display, click the second screen and scroll down to resolution. also, please show us your touch keyboard
    2. record spacedesk android viewer settings. choose the resolution the same as the resolution you are using in step 1. upon connection, go to ‘second screen only’ mode and go to windows settings > system > display and click the second screen, please show us the resolution that is shown in there as well as your touch keyboard.

    you can send us the video by uploading it in any cloud storage app like google drive or dropbox and send us the link.

    回覆至: Docked windows Keyboard #11202

    To be able to change resolution in windows settings during spacedesk connection, you have to enable both ‘Use native android device resolution’ and ‘Use custom resolution’ in your spacedesk android viewer settings

    回覆至: Docked windows Keyboard #11190

    Hi @candeman,

    We’re now analyzing the logs you have sent and will update you once we arrive with a permanent workaround. on the other hand, you can now enable ‘use native android device resolution’ in android viewer and try to switch to your desired resolution with windows settings.

    回覆至: Docked windows Keyboard #11170

    Hi @candeman,

    please go to spacedesk driver console in your primary machine and click both ‘clear spacedesk settings’ and ‘clear windows display settings’ then try connecting it to the viewer again and see if you can now dock touch keyboard on your screen. if the issue still persists, try setting your desired resolution in the spacedesk viewer settings by spacedesk viewer > settings > resolution > disable ‘use native android device resolution’ > click ‘Choose custom resolution’ > then see if you can find your desired resolution choose it on from the options then click apply. if the problem is still observable, you can try other resolutions that offers the dock keyboard feature in ‘Choose custom resolution’

    also, please send us the diagnostic logs of this issue by following the instructions below.

    – Open spacedesk Driver Console
    – Go to Diagnostics then click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    回覆至: Soft Keyboard #11114

    Hi @manish11165,

    FYI:
    We were able to somehow reproduce a keyboard issue where the soft keyboard will only appear on the first activation using the On-Screen-menu, but after the next call out of the keyboard it won’t appear anymore.
    Do you observe the same pattern or is it a different one?
    Also, please check if the keyboard function will go back to normal once you downgrade/use a lower version of Fleksy keyboard as the issue is reproduceable in version 11 only, we tried using a much lower version (version 10) and it works.

    回覆至: The problem with quicker use #11105

    Hi @wlioi,

    upon investigating the issue, we found out that there is a similar bug reported in the quicker forum which pertains to troublesome left click function while quicker is turned on. it has been a known issue in quicker community for a while now, https://getquicker.net/QA/Question/10527 which means spacedesk drivers might not be the culprit afterall.

    however, we can suggest this following workaround:
    1. please check your version of quicker and update it to the latest version.
    2. you can try to disable all mouse rules you have created which can be found in advanced mouse trigger settings.

    回覆至: The problem with quicker use #11094

    Hi @wlioi,

    As of now we are still trying to reproduce the issue.
    While we’re still looking into it, can you please tell us what is your secondary machine? Is it windows/iOS/android? and what display mode are you using where the issue mostly occurs? extend/duplicate/second screen only?

    回覆至: Docked windows Keyboard #10986

    Hi @candeman,

    We understand that you’re having trouble docking windows touch keyboard on your screen, Windows 11 has removed the dock/undock option for Devices with 18+ inches screen from its early versions and probably up to the latest. please refer to https://content.techgig.com/technology/microsoft-says-goodbye-to-these-old-features-in-windows-11/articleshow/83918235.cms
    On the other hand, may we ask what screen size does your primary machine (Windows 11 PC) have? what is its native screen resolution? were you able to dock windows touch keyboard with only your main monitor and without any virtual monitor connections? and lastly, what mode were you using when trying out the keyboard on spacedesk and other related software, extend or duplicate mode?

    回覆至: Spacedesk (my tablet not picking up laptop) #10800

    Hi @nicholaushuttongmail-com,

    We understand that you are having trouble connecting spacedesk to your laptop, please try to follow this workaround…

    – You can double check if both of your primary and secondary machine are connected within the same local area network
    – Try to see if spacedesk or C:\Windows\system32\spacedeskService.exe is included in antivirus or firewall’s exception list. this is to
    allow spacedesk service to establish incoming and outgoing connections
    – If you have VPN (Virtual Private Network) active in your machine, please disable it
    – If you are connecting over wireless network, please make sure your wifi router has client isolation disabled
    – Try to check if your current Network profile in your primary machine is Public, if so, switch it to Private. you can navigate this
    options by going to Windows Settings -> Internet & Network

    You can also check Troubleshooting -> Network Connection chapter in the user manual https://www.spacedesk.net/user-manual/

    on the other hand, have you tried switching On/Off your spacedesk Driver Console whenever the issue occurs? and also, can you tell us what machine are you using for spacedesk viewer. Android/iOS/Windows?

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