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  • 回覆至: Disconnect after one Minute #5592
    spacedesk Nicole
    參與者

    Hi @christian-knoll,

    Thank you very much for the log files.
    Can you please try our latest driver version 1.0.30?

    If the problem still persists, please run the diagnostics again.
    (To get the complete logs, please download Debug View first if it is not available before switching Diagnostics Collection to ON.)

    回覆至: Samsung Galaxy go 14″ #5591
    spacedesk Nicole
    參與者

    Hi @helik,

    Is the laptop running Windows on ARM?
    If the answer is yes, then spacedesk does not support it.

    回覆至: Resolution not matching aspect ratio #5590
    spacedesk Nicole
    參與者

    Hi @bigbugx,

    You can set a different custom resolution in the Resolution setting of the viewer app
    either by choosing from drop-down menu pre-defined resolutions or you can manually enter it.

    回覆至: Touchscreen not working on spacedesk Viewer for Windows 10 #5588
    spacedesk Nicole
    參與者

    Hi @brimston,

    In the Viewer settings -> Remote control,
    did you set the Mouse output as emulated touch and/or Touch output as touch?
    Didn’t it show the message box (screenshot attached) to take control of the primary machine upon touching the screen?

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    回覆至: I cant update the Spacedesk on my pc #5586
    spacedesk Nicole
    參與者

    Hi @jesus-arias,

    Please open the Device Manager of your primary machine.
    Select View tab then Devices by connection.
    Check if there are any spacedesk devices left particulary spacedesk virtual HID Device.
    If there is, expand spacedesk virtual HID Device and uninstall its child devices first (right click -> Uninstall) then uninstall spacedesk virtual HID Device.

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    回覆至: Disconnect after one Minute #5556
    spacedesk Nicole
    參與者

    Hi @christian-knoll,

    Did you notice any spacedesk error bubble message notification on your primary machine?

    For further analysis, please send us the diagnostic logs for this issue:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: error code: 2-5 error info: 0-5 #5549
    spacedesk Nicole
    參與者

    Hi @attilio,

    For further analysis, please send us the diagnostic logs for this issue:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: I cant update the Spacedesk on my pc #5548
    spacedesk Nicole
    參與者

    Hi @jesus-arias,

    Please manually uninstall the spacedesk components.
    Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
    Then, proceed with updating to the latest version.

    回覆至: I cant update the Spacedesk on my pc #5523
    spacedesk Nicole
    參與者

    Hi @jesus-arias,

    Please try to manually uninstall the spacedesk components.
    Please follow the steps from our user manual, Manual Uninstall (Troubleshooting Only).
    Then, proceed with updating to the latest version.

    In case the problem still persists, please send us the following for further analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: problem #5522
    spacedesk Nicole
    參與者

    Hi @holzerinho,

    Thank you very much for the files.
    We will let you know once we released a new version with a potential fix.

    回覆至: Can Not Install #5521
    spacedesk Nicole
    參與者

    Hi @tcoyle,

    For further analysis, please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: ERRA NA HORA DE INSTALAR #5507
    spacedesk Nicole
    參與者

    Hi @cartop,

    Can you please resend the file?
    It seemed that the zipped file was corrupted.

    回覆至: Can’t connect any more #5506
    spacedesk Nicole
    參與者

    Hi @riduidel,

    Please disable then enable spacedesk server.
    You can do this by toggling the spacedesk Status OFF/ON switch in our spacedesk Console app.
    Please let us know if this helped.

    回覆至: “Error – spacedesk Keyboard/Mouse Driver unavailable!” #5495
    spacedesk Nicole
    參與者

    Hi @zeshannn,

    For further analysis, please send us the diagnostic logs for this issue:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    回覆至: WIndows VISTA?? #5494
    spacedesk Nicole
    參與者

    Hi @lissart,

    Windows Vista is not supported by spacedesk.

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