support 支援

Forum Navigation
Please or Register to create posts and topics.

Android usb cable problem pls help urgent.

Im uploaded log files. and there might be a problem on device manager.

Uploaded files:
  • You need to login to have access to uploads.

Hi @yunus,

thank you for sending the initial spacedesk diagnostics. However, some logs are missing.
Please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.

What is the specific model of your Android device?
Does the USB cable connection work before?