Android USB connection not working
Quote from Sildroid on 11/02/2025, 06:52My android device, a Motorola Moto G84, is not responding correctly to the USB connection from my PC. Usually the application opens automatically when the USB is connected, that works correctly, but it does not give any kind of image, even waiting a long time.
My android device, a Motorola Moto G84, is not responding correctly to the USB connection from my PC. Usually the application opens automatically when the USB is connected, that works correctly, but it does not give any kind of image, even waiting a long time.
Quote from spacedesk Renz on 11/02/2025, 11:14Hi @tomas-2,
For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.Thank you.
Hi @tomas-2,
For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.
Thank you.
Quote from Sildroid on 11/02/2025, 17:12Here are the logs @spacedesk-renz
https://drive.google.com/file/d/1S1YAasA7eMjJHXc1fnZsU0Xe4JhD8cGT/view?usp=drive_link
Here are the logs @spacedesk-renz
https://drive.google.com/file/d/1S1YAasA7eMjJHXc1fnZsU0Xe4JhD8cGT/view?usp=drive_link
Quote from spacedesk Renz on 12/02/2025, 02:45Hi @tomas-2,
The files in the link are not the logs. Can you try sending them again by following the instructions sent in my earlier reply? Thank you.
Hi @tomas-2,
The files in the link are not the logs. Can you try sending them again by following the instructions sent in my earlier reply? Thank you.
Quote from spacedesk Renz on 12/02/2025, 08:49Hi @tomas-2,
Thank you for sending your logs. Is your Android device updated to the latest Android OS version?
Hi @tomas-2,
Thank you for sending your logs. Is your Android device updated to the latest Android OS version?
Quote from spacedesk Renz on 13/02/2025, 02:43Hi @tomas-2,
Can you try turning on USB debugging on your android device then try to connect to spacedesk again?
Hi @tomas-2,
Can you try turning on USB debugging on your android device then try to connect to spacedesk again?